Assist Mailroom Clerk in performing all daily mail activities for Woodruff Arts Center to include:
Distribute mail and packages (USPS, UPS, FedEx, DHL, etc.) that comes in and out of the mailroom.
Sort mail by hand
Deliver mail across Arts Center campus and make sure the mail is delivered to the right place.
Maintain records on the mail that comes in and out
The Mailroom Clerk Assistant should be able to cover mailroom operations during Mailroom Clerk’s absences.
- Monday – Friday, 8am – 5pm.
Sorts and delivers incoming mail and packages.
Collects, weighs and affixes postage to outgoing mail.
Maintains appropriate records regarding postage, registered mail, parcels and mail requiring special handling
Provides customer problem solving for lost packages, distribution issues, etc.
Maintains high productivity and accuracy in an environment where deadlines and quick turnaround are prevalent.
Trained on equipment in order to handle key operator functions such as clearing jams, adding toner, etc.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
High School Diploma or GED.
Prior mailroom, package shipping and postage experience preferred
Ability to read and interpret addresses on packages, correspondence and mail, and mailroom operating and procedure manuals.
The individual must possess the ability to write routine mailroom reports, correspondence, and speak effectively to customers and employees.
This person should be familiar with word processing, database and spreadsheet software.
Must be able to learn postage and mailing software and operate postage machine.
Experience working with postage machines.
- Ability to perform basic math functions: add, subtract, multiply, and divide.
- Ability to carry out instructions furnished in written, oral, and diagram form.
Competencies include the following:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner;
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Focuses on solving conflict; Maintains confidentiality; Listens to others; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions;
Written Communication – Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Judgment – Exhibits sound and accurate judgment
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security – Observes mailroom safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions and uses equipment and materials properly.
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation;
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;
Initiative – Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions; Asks for and offers help when needed.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Significant standing, walking, bending, frequent use of hands, stooping and moderate lifting (at least 70 pounds) is needed.
Pressure related to meeting critical delivery deadlines and security/risk situations inherent within an organization’s mailroom
Ability to manage and prioritize multiple tasks/projects/demands.
The noise level in the work environment is usually moderate.