Part Time 20 hrs/week- Includes weekends plus occasional weekday shifts.
Work on holidays, holiday weekends, and festivals is required.
Background: Two of MASS MoCA’s installations in Building 6 / The Robert W. Wilson Building feature interactive works by James Turrell and Laurie Anderson. The James Turrell retrospective features nine installations that elevate visitor experience and perception of light and space. Installations range in scale, degree of visibility, group size capacity, and length of time required for engagement. Multimedia artist Laurie Anderson has designed two interactive elements that use virtual reality.
General Duties: Gallery Attendants are responsible for managing the Waitwhile line management and reservation system for the Special Exhibitions, which include- but are not limited to- the James Turrell and Laurie Anderson experiences. Gallery attendants act as a liaison to the exhibits and assist with visitor services, including scheduling and customer relations. Gallery Attendants may be scheduled to assist with any additional public facing resource needs that arise. The success of this position is contingent on positive engagement with our donors, visitors, and peers.
Responsibilities include, but are not limited to:
Greeting and orienting individual visitors and groups to the installations
Controlling visitor flow into the spaces and ensuring efficient crowd control and line management
Overseeing the wait-list app for these spaces
Delivering excellent customer service in a responsive manner, ensuring easy and safe entrance and exit to the installations
Managing daily equipment needs, troubleshooting problems as they arise
Providing information to and helping visitors engage with the exhibition
An outgoing, positive personality and a knack for connecting with people of many backgrounds
An ability to regularly work on holidays and weekends
An ability to stand and/or walk for extended periods of time
Tech savvy skills
An ability to make quick decisions and adapt to changing environments
A determination to be punctual and reliable
Schedule correlates to the museum’s seasonal hours, with required special events shifts that are scheduled at least two weeks in advance.
MASS MoCA is an equal opportunity employer and seeks diversity in its workforce.
Employment at MASS MoCA is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check/CORI check.
Apply to the Gallery Attendant position at the link below.