As a support technician at Maquette, you will be the first point of contact for our users experiencing technical issues. You will troubleshoot and resolve hardware, software, and network-related problems while providing exceptional customer service. Additionally, you will leverage your knowledge of FileMaker to support and maintain our custom databases.
Responsibilities
Key Responsibilities:
Provide support to end-users for hardware, software, and network issues.
Troubleshoot and resolve issues related to FileMaker databases
Escalate complex issues to higher-level support or development teams as needed.
Set up and maintain Apple workstations, peripherals, and iPads.
Perform routine software updates, patches, and antivirus maintenance.
Test FileMaker bugs, issues, and features before deployment to ensure a smooth and error-free release.
Draft, review, and type release notes to users on FileMaker functionalities.
Present release notes to the appropriate parties, informing them of new features, bug fixes,
and changes.
Requirements
Qualifications:
Experience in an IT support role.
Proficiency in troubleshooting macOS, and iOS environments
Familiarity with FileMaker, including basic scripting, layout design, and user management.
Ability to manage multiple tasks and prioritize effectively.
Understanding of networking concepts and firewalls.
Preferred Qualifications:
Office 365 administration.
FileMaker
Slack
Google Workspace (Admin)
Some knowledge of Jira
How to Apply
Send cover letter and resume to jobs@maquettefas.com with subject line “IT Support Technician”
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Posted on September 2