As the Museum of Craft and Design continues to build its museum store presence in the community and online, the Museum Store Manager is an exciting opportunity to continue the momentum for MCD’s award-winning store.
The Museum Store Manager is responsible for working onsite every day to oversee all the daily operations of the Museum Store, and to manage the store with attention to maximizing profitability while furthering the Museum’s mission. The Museum Store Manager’s responsibilities include budgeting, managing store staff and scheduling, merchandising the museum store and website regularly, developing expertise in Altru, MCD’s database and POS, organizing inventory, and making sales. The Museum Store Manager will work closely with MCD’s Executive Director to select work for consignment, make inventory purchases, and increase sales, as well as managing ongoing relationships with vendors and artists/designers. Manager will ensure that all available merchandise is accurately represented in MCD’s web store, facilitate shipping, and help the marketing team choose items for promotional e-blasts. As an important ambassador for MCD, they will supervise front of house store staff to ensure a positive visitor experience and encourage new MCD memberships.
This position’s salary range is between $60,000 and $64,000 per year with paid health benefits.
Specific duties include, but are not limited to the following:
Work on site Tuesday through Saturday, ensuring that Sunday hours are covered
Develop annual store budget, meet budget goals consistently and produce reports for the E.D. and Board
Oversee daily and monthly reconciliation of store and ticket transactions and manage cash
Manage customer service practices and develop guidelines
Implement inventory control standards and best practices, including completing the store’s annual inventory
Ensure adherence to policies and procedures related to Museum Store retail operations and admission desk operations
Recruit, manage, train, and supervise museum store staff
Research unique merchandise to ensure a fresh mix of contemporary craft and design at a variety of price points that reflect the Museum’s mission, exhibitions, and experiences
Collaborate on the potential development of custom branded products that reflect MCD’s identity and contribute to increasing MCD’s visibility
Regularly merchandise and refresh the store to ensure the best product placement and visual appeal for museum patrons
Manage special retail events throughout the year to increase earned revenue and to raise MCD’s visibility in the community
Pack and ship orders using best practices
Assist with visitor and revenue-producing areas of MCD, i.e. special events
Regularly maintain and update merchandise availability on MCD website
Encourage membership sales with store visitors
Perform other duties as assigned by the Executive Director
Knowledge:
Customer sales and service practices including: courteous interaction with visitors and clients; responsible decision-making with customer-related concerns; creating a welcoming environment
Retail store management and visual merchandising
Computer operation and ability to use Altru POS software and Excel
Highly developed sense of design and strong knowledge of contemporary craft
Skills:
Excellent customer service skills
Proven track record in strong retail sales
Strong interpersonal skills
Excellent problem-solving skills and writing
Experience with POS system and data management required
Strong knowledge of retail procedures and operations
Comfortable working in a fast-paced environment
Team player
Abilities:
Organized and detail-oriented; able to prioritize and multitask
Ability to effectively communicate and work in a collaborative atmosphere while motivating store staff
Ability to manage day-to-day activities while focusing on long-term events and planning
Ability to maintain retail records associated with inventory, personnel, and sales data to include time sheets, leave, receipts and purchase orders, to prepare reports and monitor budget
Qualifications:
Bachelor’s degree or equivalent experience
Minimum 3 years experience managing a museum store or comparable art-focused retail store
Art-focused purchasing inventory, shipping, customer sales and service, and budgeting
Experience managing and supervising staff in day-to-day operations
Physical Requirements:
The physical requirements described are representative of those that must be met by an employee to successfully perform the functions of this job at the museum. Accommodations will be made to enable individuals with disabilities to perform the essential functions. The Museum Store Manager must be able to maintain regular attendance in on-site work. While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands to handle or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 25 lbs.
Other attributes and position requirements:
An entrepreneurial attitude and the ability to work independently with limited supervision
Intuitive and sensitive to other points of view
Good judgment and common sense
Willing to work weekends, occasional evenings, and special events as necessary
Please submit a cover letter and a resume via Indeed. This position will remain open until filled. References will be required of finalists.