Visitor Services Attendant

Pioneer Works

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Pioneer Works is a groundbreaking cultural center located in Red Hook, Brooklyn with a mission of building community through the arts and sciences in order to create an open and inspired world. Through extensive exhibitions, programs and residencies with artists, scientists, musicians, writers and technologists, we seek to make culture accessible to all.

We are driven by the realization that humanity is facing unprecedented social, intellectual, and spiritual challenges; our programs explore new ways of facing those challenges by using the arts and sciences dynamically as both a lens and catalyst. When humanity comes together and combines the ideas and talents of many, we have the ability to engineer what once appeared to be impossible.

Position Overview

Pioneer Works seeks a Part-Time Visitor Services Attendant to join our Team. Visitor Services Attendants work to welcome and host the public at Pioneer Works during our exhibition’s open hours. The Visitor Services team works on a variety of tasks to serve the public including greeting and checking in the public, soliciting donations, and informing visitors of current offerings and assisting in way-finding. The team also collaborates with our Facilities team to open and close the building. While Pioneer Works is not creating in-person events at this time, the team will eventually assist in welcoming visitors to select programs once it is deemed safe to do so.

The Visitor Services Attendant is a 24/hrs per week position, with a starting wage of $20/hr.

Responsibilities

Greet, welcome, and check in all visitors for open hours at Pioneer Works, including exhibitions, workshops, and events.

Engage visitors with knowledge of Pioneer Works exhibitions, programs, residencies and upcoming events

Usher visitors through our galleries across all three floors of our building, manage capacity of each gallery and provide information on each exhibition

Track gallery attendance, donations, sales & retail stock of lobby bookstore

Work with Development team to sell on-site memberships

Check in a high volume of ticketed and vip guests at Pioneer Works events

Work with Finance team on daily cash reconciliation and reporting

Work with Facilities team to ensure enforcement around COVID-19 protocols.

Requirements

Prior experience working in customer-facing roles

Prior experience in museums, event production or membership a plus

Comfortable working independently and in a public facing customer service role

Ability to work nights or weekends

Ability to lift 25 lbs.

Interest in the arts and sciences

How to Apply

Pioneer Works is committed to creating a safe onsite environment for our staff as well as visitors. We will open our exhibitions this spring as reservation only, with timed-entry slots available, and in accordance with all COVID-19 safety guidelines as provided by the city and state.

Pioneer Works is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve.

Pioneer Works is an Equal Opportunity Employer and does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender

identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to

legally protected characteristics.

Please send a brief cover letter and resume via email to: jobs@pioneerworks.org w/ “Visitor Services Attendant_[Applicant Name]” in subject heading. Please do not call to inquire about your application. Should you match our needs, we will be in contact with you.

Posted on March 3