Provide initial assessment for students needing support, and refer students to care as is necessary and appropriate

Serve as a primary point-of-contact for coordinating and facilitating both internal and external resource referrals for students

Promote and publicize available accommodations, services and supports to all students

Act as the lead liaison with Penn Behavioral Health—for student counseling, facilitating student access, maximizing usage, improving communication

Serve on CARE team for tracking students of concern

Design, implement and evaluate programs, initiative, and activities to support the health and well-being of students

Create awareness and reduce stigma around mental health issues; ask about and address barriers to getting professional help

Proactively reach out to at-risk students for support and intervention and maintain contact while students connect with off-campus care

Provides support for faculty and staff who are working with students in distress

Provide crisis counseling and intervention for students as necessary, in the process of guiding students to off-campus crisis resources

Assist students with paperwork and phone calls needed to connect with care

Respond to after-hours and/or weekend emergencies on a limited basis, as part of an on-call rotation

Explore and partner with off-campus resources for an expanded network of student support

Develop and maintain a webpage of online resources

Assist with the support for student with disabilities, serving as a student contact, and being knowledgeable about relevant policies, laws, and best practices

Remain knowledgeable about trends in student development and supporting the “whole” student

Masters degree in counseling, social work or a related field required

Minimum of two years position-related experience required; experience in higher education setting highly desirable

Knowledge of advising and counseling theory, techniques and practice

Demonstrated commitment to inclusion and supporting diversity; able to work with diverse populations and relate well to people of all ages and backgrounds

Ability to exercise sound judgment, be a creative problem solver and excellent troubleshooter

Communicate effectively in-person, by telephone and email with varied individuals

Ability to succeed in a team-focused environment, and work independently

Proficiency in MS Office, word processing, and spreadsheet programs

Maintain a customer, student service focus

Strong analytic reasoning skills

Be extremely detail-oriented, organized, and have the ability to handle multiple priorities

Experience with web editing software helpful