You’ll have a focus on nurturing and optimising our digital products to keep them brilliant and to achieve the RA’s artistic and business goals, while maximising return on the charity’s investment. You will be the voice of the user inside the RA, and you must be passionate about our user experience. You will understand the needs of our users and act as their champion throughout the development process. You don’t need to be a designer, but you do need to be out there testing the product, talking to users and getting feedback first hand, which you can then translate into developer-friendly language.

You will balance strategic thinking with tactical agility to make sure products meet their user need, but are also delivered in time to be relevant. You will work with developers (internal and external), UX experts and agencies, and project managers to deliver digital products which are valuable, usable and feasible. You don’t need to know how to code, but you do need to understand the RA’s technology stack and the level of effort required to deliver particular features. You should be comfortable conversing with technical staff and ‘asking the stupid questions’ when appropriate. This role requires a broad range of skills and a flexible, hands-on approach.

• Support the Senior Product Manager in the development of new digital products and the optimisation of existing digital products to help achieve the RA’s artistic and business goals

• Research and identify user needs through effective use of digital analytics and user research tools

• Conduct research into our market, wider trends affecting our users and the the user needs they have that the RA can solve

• Develop, deploy, monitor and optimise user research and A/B tests

• Work with stakeholders across the RA to understand their users, needs and requirements and then prioritise, plan and deliver digital products based around those findings

• Assist the Senior Product Manager and Technical Lead in managing the week to week workflow for the internal dev team (currently we work in weekly sprints and use Jira)

• Lead the process of briefing internal developers or external providers; briefing and the creation of wireframes, prototypes or visual designs

• Lead the process of acceptance testing; defining acceptance criteria for pieces of development, planning and running tests, and approving features and products for release

• Gather feedback from visitors or customers, quantitative data from our web analytics, research reports, market trends and statistics – and digesting/translating for different audiences

• Product communication and evangelisation – making sure that everyone involved (from curators to developers) understand the vision behind our digital products and understand their role in creating something which works beautifully

• Working with external agencies and consultants for specific, usually externally funded projects. Help them understand the RA vision and requirements.

• Any other duties as required. You’ll need to be flexible for this role; from conducting training or user research, to mocking up UX diagrams, to organising relevant signage or digital interpretation screens with IT, marketing and production colleagues.

• 2+ years experience working in digital product development, from strategic planning to product launch and ongoing management, including iterative improvement

• A focus on evidence-based decision-making, and the effective application of customer and business insight to guide product development and feature prioritisation

• High level of digital literacy, able to learn new systems and digital tools quickly

• Experience in using various CMS (content management systems)

• Experience with using JIRA, Trello and other workflow management tools

• Good attention to detail, able to manage QA processes and test new web features

• Knowledge and experience of techniques for requirement gathering from external and internal users, using interviews, questionnaires, workshops and other tools

• Fluent in the use of Google Analytics and other online analytics tools

• Experience in working with Agile methodologies

• Experience of working in cross-functional teams, from subject matter experts and content creators to designers and developers

• Excellent communication skills and ability to negotiate complex stakeholder environments skilfully and tactfully

• A good understanding of digital design and UX, and how principles can be applied to create great products

• Flexible approach to work and a hands-on approach

• Highly organised with the ability to manage multiple tasks and prioritise effectively in order to deliver results on time and to budget

• Working knowledge of HTML and CSS is not required, but would be a plus

• Digital design skills and experience are not required, but would be a plus