Job Title: Store Manager/Buyer
Classification: Full Time Exempt
Pay: Salary $35,000-$45,000 depending on experience
Reports to: Executive Director
Hours: 9:15 a.m.-5:15 p.m., Sunday through Thursday and other hours as needed or assigned such as exhibition openings, fundraisers, special projects, or events.
Summary: Responsible for the overall operation of the museum store, including selecting and selling merchandise, managing store inventory, staffing, and cultivating and maintaining positive relationships with vendors and customers.
Maintain attractive store appearance, with effective merchandise presentation and regularly changed displays.
Maintain and evaluate all Store records, including daily sales receipts, monthly sales analyses; provides information to Executive Director and Board of Trustees as requested
Take inventory annually; maintain inventory at most effective level; keep inventory storage areas orderly.
Develop and maintain annual sales goal; monitor performance.
Handle effective input/output of new inventory into computer files.
Maintain positive professional relationship with vendors
Monitor staff development of customer service records; follow up notes and thank you notes.
Handle all customer service problems quickly and effectively.
Supervise sales staff
Maintain online store; update and post new products including product descriptions and photography; oversee packing, shipping, and reporting of online sales
Pursue professional networks and professional development opportunities
Order and maintain stock of all store-related supplies; keep storage areas orderly
Oversee and/or assist with sales at museum events; communicate all store membership, donation, and fundraising event sales to appropriate staff
Attends meetings and trainings as requested
Responsible for keeping building and grounds locked and secured on days worked
Other duties as assigned
Hire/fire sales staff
Train staff in store procedures, arrange for store training in merchandise knowledge to generate sales
Conduct annual performance appraisals on all store personnel
Take corrective or disciplinary measures when necessary
Schedule staff efficiently and oversee lunch and Personal Time Off coverage; review and approve store staff timesheets and Personal Time Off requests
Attend regular museum staff meetings to coordinate store activities with museum programs and events
Anticipate financial audit by keeping accurate records
Prepare all purchase orders, invoices, and consignment payments for approval by Executive Director in a timely manner
Buy appropriate merchandise for the store, related to the museum’s purpose and adapted to customer profile
Set retails and mark downs
Oversee inventory, pricing, sales, and payments for all consignment products
Seek out merchandise to purchase that will turn quickly and achieve a greater return on investment
Research similar retail museum stores to keep ahead of the competition
Work with Executive Director, Finance Director, and Finance Committee on maintaining a budget for inventory purchases
Minimum Job Requirements
An undergraduate degree from a college or university, preferably in an area related to retail business operations, or in an area related to the mission of the museum. Master’s degree preferred.
At least one to three years in the retail environment. At least one year of supervisory experience. Both may have occurred concurrently.
Work experience may be applied in place of education requirement.
Knowledge, Skills and Abilities Required
Knowledge of retail operations and procedures
Knowledge of computer system, printer and their applications
Knowledge of the arts and cultures of the Southwest, especially Northern New Mexico
Knowledge of basic book keeping, inventory control and filing skills
Skill in creating conversation with store visitors, ability to answer questions and to provide information verbally and in writing by mail and email
Skill in mentoring staff, providing leadership and offering adequate training
Ability to research, plan and organize
Able to apply and use interpersonal skills
Ability to read and write English
Ability to stand on feet for several hours at a time
Ability to use computer data base system
Ability to organize and retrieve information
Ability to use telephone, fax and copier
Ability to work with frequent interruptions
Ability to use a camera and send images of merchandise as requested
Ability to work with public and vendors representative of different cultures
Ability to work with sensitive information and to maintain confidentiality
Ability to package merchandise for shipping
Ability to track and report sales for various art shows hosted by the museum
Working Conditions and Physical Effort Required:
Work is performed primarily in the museum store and store office.
Windowless environment in the store and office area
Overhead lighting includes halogen and track lighting
Frequent bending, stooping, lifting
Exposure to diverse materials in merchandise, such as wood, fibers, wool, clay, paints adhesives
Requires standing on feet for long periods of time
Some desk work, sitting at computer (creating correspondence, data entry) use of telephone
Requires going to annex building next to the museum for meetings, retrieval of mail, use of equipment such as copier and fax