Museum Store Manager

Millicent Rogers Museum

  • Job Title: Store Manager/Buyer

  • Classification: Full Time Exempt

  • Pay: Salary $35,000-$45,000 depending on experience

  • Reports to: Executive Director

  • Hours: 9:15 a.m.-5:15 p.m., Sunday through Thursday and other hours as needed or assigned such as exhibition openings, fundraisers, special projects, or events.

  • Summary: Responsible for the overall operation of the museum store, including selecting and selling merchandise, managing store inventory, staffing, and cultivating and maintaining positive relationships with vendors and customers.


Maintain attractive store appearance, with effective merchandise presentation and regularly changed displays.

Maintain and evaluate all Store records, including daily sales receipts, monthly sales analyses; provides information to Executive Director and Board of Trustees as requested

Take inventory annually; maintain inventory at most effective level; keep inventory storage areas orderly.

Develop and maintain annual sales goal; monitor performance.

Handle effective input/output of new inventory into computer files.

Maintain positive professional relationship with vendors

Monitor staff development of customer service records; follow up notes and thank you notes.

Handle all customer service problems quickly and effectively.

Supervise sales staff

Maintain online store; update and post new products including product descriptions and photography; oversee packing, shipping, and reporting of online sales

Pursue professional networks and professional development opportunities

Order and maintain stock of all store-related supplies; keep storage areas orderly

Oversee and/or assist with sales at museum events; communicate all store membership, donation, and fundraising event sales to appropriate staff

Attends meetings and trainings as requested

Responsible for keeping building and grounds locked and secured on days worked

Other duties as assigned

Managerial Duties:

Hire/fire sales staff

Train staff in store procedures, arrange for store training in merchandise knowledge to generate sales

Conduct annual performance appraisals on all store personnel

Take corrective or disciplinary measures when necessary

Schedule staff efficiently and oversee lunch and Personal Time Off coverage; review and approve store staff timesheets and Personal Time Off requests

Administrative Duties:

Attend regular museum staff meetings to coordinate store activities with museum programs and events

Anticipate financial audit by keeping accurate records

Prepare all purchase orders, invoices, and consignment payments for approval by Executive Director in a timely manner

Product Responsibilities:

Buy appropriate merchandise for the store, related to the museum’s purpose and adapted to customer profile

Set retails and mark downs

Oversee inventory, pricing, sales, and payments for all consignment products

Seek out merchandise to purchase that will turn quickly and achieve a greater return on investment

Research similar retail museum stores to keep ahead of the competition

Work with Executive Director, Finance Director, and Finance Committee on maintaining a budget for inventory purchases


Minimum Job Requirements

  • An undergraduate degree from a college or university, preferably in an area related to retail business operations, or in an area related to the mission of the museum. Master’s degree preferred.

  • At least one to three years in the retail environment. At least one year of supervisory experience. Both may have occurred concurrently.

  • Work experience may be applied in place of education requirement.

Knowledge, Skills and Abilities Required

  • Knowledge of retail operations and procedures

  • Knowledge of computer system, printer and their applications

  • Knowledge of the arts and cultures of the Southwest, especially Northern New Mexico

  • Knowledge of basic book keeping, inventory control and filing skills

  • Skill in creating conversation with store visitors, ability to answer questions and to provide information verbally and in writing by mail and email

  • Skill in mentoring staff, providing leadership and offering adequate training

  • Ability to research, plan and organize

  • Able to apply and use interpersonal skills

  • Ability to read and write English

  • Ability to stand on feet for several hours at a time

  • Ability to use computer data base system

  • Ability to organize and retrieve information

  • Ability to use telephone, fax and copier

  • Ability to work with frequent interruptions

  • Ability to use a camera and send images of merchandise as requested

  • Ability to work with public and vendors representative of different cultures

  • Ability to work with sensitive information and to maintain confidentiality

  • Ability to package merchandise for shipping

  • Ability to track and report sales for various art shows hosted by the museum

Working Conditions and Physical Effort Required:

  • Work is performed primarily in the museum store and store office.

  • Windowless environment in the store and office area

  • Non-smoking environment

  • Overhead lighting includes halogen and track lighting

  • Frequent bending, stooping, lifting

  • Some dust

  • Exposure to diverse materials in merchandise, such as wood, fibers, wool, clay, paints adhesives

  • Requires standing on feet for long periods of time

  • Some desk work, sitting at computer (creating correspondence, data entry) use of telephone

  • Requires going to annex building next to the museum for meetings, retrieval of mail, use of equipment such as copier and fax

How to Apply

Submit a resumé, cover letter, and list of professional references to the museum’s Executive Director Dr. Caroline Jean Fernald at Please no phone calls.

Posted on June 4