Visitor Services Manager

Art Omi

The Visitor Services Manager position plays an important role in creating a sense of welcome and hospitality at Art Omi’s Benenson Center, Newmark Gallery, and Sculpture & Architecture Park. As the direct form of communication between the public and Art Omi, you will be building community through communication, maintaining current supporters and turning first-time visitors into lifelong, loyal fans of Art Omi.

Responsibilities

Engage all visitors of Art Omi; offering the highest level of personalized visitor experience with a knowledgeable, positive, supportive, and kind attitude

Maintain knowledge about exhibitions, residencies, and special events at Art Omi, as well as in the broader arts communities especially as it relates - to artists currently on view at Art Omi

Turn on / set up gallery and Park exhibitions and works as required

Encourage joining our email list and membership to all first-time visitors

Respond to in-person, online, telephone visitor inquiries and other office emails

Work with Director of Operations to resolve visitor complaints or problems

Create and post job descriptions; interview candidates for visitor services and park guides

Participate in the ongoing training of visitor services staff and park guides

Schedule event staff, schedule park tours, and occasional additional event support

Track guest count and collect donations

Update MailChimp lists, code Square and Amex reports, weekly cash reports

Become proficient in all Art Omi’s systems: Google Drive, Microsoft Office, Dropbox, Asana, etc.

General Duties

Create systems of organizing visitor center and office related storage

Maintain cleanliness of visitor center and public restrooms

Operate, restock, clean the café during weekdays, open and close till

Inventory and purchase office supplies

Maintain equipment: iPad and printers functional, restock paper in printers, etc.

Maintain the loan equipment (bikes / golf cart), schedule and coordinate use

This position varies between 32-40 hours depending on the season, and is Wednesday through Saturday, 9am-5pm, with additional evening hours occasionally.

Requirements

Main responsibilities include actively and attentively greeting and informing visitors, responding to in-person, online and telephone visitor inquiries. You will maintain knowledge about current Art Omi exhibitions, residencies, and special events, as well as the greater art communities. Additional responsibilities:, scheduling of staff for all visitor related activities, creating and maintaining orderly and organized desk and office areas, new hire paperwork, and various other administrative duties. The Visitor Services Associate reports to the Director of Operations.

How to Apply

To apply, please send a resume and cover letter to employment@artomi.org.

Contact
Posted on June 21