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Visitor Services Associates are key members of MOCA’s front of house team. They are responsible for delivering outstanding customer service and being positive representatives of the museum at all times. Visitor Services Associates report directly to the Director of Operations.
Responsibilities
Front Desk:
Process admissions, programmatic fees, membership fees, and other payments through the museum’s point of sale systems (QuickBooks POS).
Balance all intakes at the close of business prior to submitting to the finance office.
Perform general reception duties, greeting the public, special guests, members, and groups in a cheerful, positive manner at all times.
Maintain a clean, business-like front-of-house environment at all times, including stocking appropriate informational materials.
Provide accurate information about MOCA and its exhibitions, programs, and services, both in person and over the telephone.
Capture accurate statistical, marketing, and membership data, including zip codes and email addresses, and issues reports to senior management.
As needed, remind onsite visitors of the museum’s guidelines.
Maintain guest bag check system.
Answer all general phone inquiries and/or transfer callers to the appropriate staff member. Take and distribute messages as needed.
Maintain the museum’s mail and package system, receiving and distributing incoming items and arranging for the pickup of outgoing items.
Maintain the appearance of the MOCA Gift Shop, including light cleaning and restocking merchandise.
General:
Provide general support for MOCA public programs and special events, including exhibition opening receptions, Jazz@MOCA, and other programs.
Be well informed on other MOCA programs and actively communicate opportunities at MOCA with guests.
Assist with general administrative tasks as assigned by the Director of Operations, as needed: purchasing staff supplies, maintaining forms, supply sourcing and ordering, correspondence, and filing.
Take part in training programs for staff and volunteers in following MOCA’s emergency plans.
Assist with other duties as required and assigned by the Director of Operations.
Requirements
Essential Skills/Abilities:
Positive team player with excellent communication, interpersonal skills, and conflict resolution.
Proficient organizational and time-management skills and strong multi-tasking abilities.
Strong computer skills required, including proficiency in the Microsoft Office Suite.
Strong mathematical skills, attention to detail and significant use of memory.
Ability to work under general direction.
Ability to process information accurately and within a deadline.
Aptitude for performing work requiring close attention to detail.
Ability to prioritize workload and to change priorities on short or little notice.
Qualifications/Experience:
High School Diploma or Equivalent required.
Fluency in Haitian Creole and/or Spanish strongly preferred.
Experience in cash handling with knowledge of Point of Sale systems preferred.
Museum/Art experience not required, but preference will be given to candidates with an interest in the field.
How to Apply
This is a part-time position. Weekend availability is required with some evening duties based on event needs.
To apply, please submit a resume and cover letter to tblack@mocanomi.org.
Due to the high volume of applications received, we are unable to respond to individual inquiries. If your qualifications and experience match the needs of the current job opening, potential candidates will be contacted for an interview. Please, no phone inquiries.
The Museum of Contemporary Art, North Miami considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
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Posted on January 28