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“Wende” is a German word that means “transformation.” It is commonly used to describe the era of uncertainty and possibility leading up to and following the fall of the Berlin Wall. Headquartered in a renovated National Guard Armory in Culver City, the Wende Museum is a cultural laboratory that pairs unparalleled collections from the Cold War era with contemporary artists, filmmakers, musicians, scholars, and others. The Wende’s collection encompasses more than 100,000 holdings, ranging from consumer products to fine art, political symbols, audiovisual materials, spy equipment, posters, ephemera, commemoratives, books, archives, and personal histories.
Visitor Engagement Associate
The Visitor Engagement Associate reports to the Visitor Engagement and Education Manager, oversees the daily activity in the museum, serves as visitor liaison by providing friendly and knowledgeable assistance to guests, and assists with events and other Museum activities.
START DATE: June / July 2019
SCHEDULE: part-time position requires regular availability on weekends and evenings.
Responsibilities
Welcome and direct visitors, respond to enquiries in person, by telephone and email
Be knowledgeable about the Museum, its history, programs, and special events
Ensure public spaces are set-up and tidy for general operations and all types of programming. Take appropriate action regarding access, safety, or security issues
Support event execution, including VIP visits, exhibition and education programming, and third-party venue rentals
Perform exhibition tours
Process gift shop sales, open and close register
Track attendance, receive visitor feedback, and collect visitor contact and other information
Perform routine tasks as assigned by VE manager; anticipate daily needs of ongoing activities
Supervise Museum front desk during closed and open days, including administrative and operations support tasks
Supervise Museum galleries during closed and open days
Work in constituent management system Altru
Requirements
Experience with education, public speaking or tour giving is highly preferred
Friendly with a professional manner
Team player in a collaborative work environment
Organized and detail-oriented
Resourceful problem solver
Able to multitask, track multiple activities simultaneously, and prioritize tasks
Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 40 pounds short distances
Experience - preferred but not required
Undergraduate degree in history, arts, museum studies, education, or related field
One or more years in full or part-time position
Visitor service experience in a museum or performing arts setting
Retail sales experience
Experience working in Altru, Raisers Edge, Salesforce, or other constituent management system
Experience with basic credit card processing systems
Experience operating a variety of audiovisual equipment
ADDITIONAL REQUIREMENTS
At least 18 years old and either a U.S. citizen or authorized to legally work permanently in the United States
Ability and willingness to pass a background check, including criminal history, personal references, employment and education verifications, Department of Motor Vehicle, and credit checks
How to Apply
To apply: submit resume and brief cover letter with the subject line “VE Associate” to hjonesgibson@wendemuseum.org
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Posted on May 24