Visitor Services

• Greet Museum guests proactively and inform them about Museum programming, exhibitions, admission, and membership.

• Respond to visitor inquiries in person, by phone, and via the info@mocadetroit.org account regarding MOCAD’s mission and general museum information.

• Route thorough verbal/voicemail messages to staff members.

• Occasionally assist with group tours.

• Open and close the Museum and Store during regular hours, and on request for programs and special events. Includes turning on/off all exhibitions, building lights, routine tidying/cleanup of the front desk and supply area. May require assisting colleagues with Café reset on occasion.

• Maintain cleanliness and tidiness in the front desk area to transmit a professional appearance to our visitors.

• Reprint and replace MOCAD promotional/informational materials as needed.

• Enter email newsletter sign-ups into Mailchimp, and perform other administrative tasks as needed.

Galleries/Exhibitions:

• Maintain a friendly presence while monitoring the galleries.

• Communicates “museum etiquette” and Museum rules to visitors on entrance.

• Serves as a guide and resource for visitors regarding exhibitions, providing information on exhibited works and featured artists.

• Provides instruction to visitors in the case of emergencies.

• Routinely inspects gallery spaces and grounds as part of exhibition and building maintenance, and communicates issues to appropriate staff members.

Membership

• Actively offer MOCAD Membership to all visitors, while checking in with admissions, purchasing at the store, or upon leaving the museum.

• Participate in reaching shared departmental membership sales goals.

• Process incoming MOCAD Memberships according to Visitor Services Manual – requires data processing, mailing, and communication with new members.

Store

• Process in-person sales in the MOCAD Store including financial procedures at opening and end-of-day closing.

• Maintain the cleanliness and order of the store merchandise including dusting and organizing.

• Provide great customer service by gaining product knowledge and assisting visitors with product selection.

• Occasionally gift wrap products which are purchased.

• Have strong visual abilities and assist with merchandising the Store and maintaining design as needed.

• Friendly and eager to welcome, assist, and communicate with Museum visitors and patrons from all walks of life.

• Strong interpersonal communication skills to interface with various departments, management levels, and the public. Ability to communicate thoroughly.

• Interest in contemporary art and culture.

• Attention to detail; extremely punctual and reliable. Able to maintain a calm demeanor during high traffic times.

• A proactive, can-do attitude and self-starter approach to work, with a sense of urgency.

• Superior organizational abilities for general administrative tasks.

• 1-2 years of retail, customer service, and cash handling experience.

• Excellent written and oral communication skills, including attention to written grammar and spelling.

• Working knowledge of Apple OSX, Microsoft Office Suite (Word and Excel), Google Calendar/Google Suite. Familiarity with Mailchimp, Shopify Point of Sale, or Donor Perfect a plus.

• Relevant experience, including customer service, online or retail sales, and basic knowledge of accounting procedures.

• Can lift up to 25lbs.