Visitor Services + Membership Associate

Museum of Contemporary Art Detroit (MOCAD)

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The Visitor Services + Membership Associate will greet customers and inform them about the Museum’s exhibitions and programming; perform daily sales for the MOCAD store; perform some reception and administrative tasks; and other visitor services duties as assigned. This position will also play an active role in selling and processing memberships.


Visitor Services

  • Greet Museum guests proactively and inform them about Museum programming, exhibitions, admission, and membership.

  • Respond to visitor inquiries in person, by phone, and via the account regarding MOCAD’s mission and general museum information.

  • Route thorough verbal/voicemail messages to staff members.

  • Occasionally assist with group tours.

  • Open and close the Museum and Store during regular hours, and on request for programs and special events. Includes turning on/off all exhibitions, building lights, routine tidying/cleanup of the front desk and supply area. May require assisting colleagues with CafĂ© reset on occasion.

  • Maintain cleanliness and tidiness in the front desk area to transmit a professional appearance to our visitors.

  • Reprint and replace MOCAD promotional/informational materials as needed.

  • Enter email newsletter sign-ups into Mailchimp, and perform other administrative tasks as needed.


  • Maintain a friendly presence while monitoring the galleries.

  • Communicates “museum etiquette” and Museum rules to visitors on entrance.

  • Serves as a guide and resource for visitors regarding exhibitions, providing information on exhibited works and featured artists.

  • Provides instruction to visitors in the case of emergencies.

  • Routinely inspects gallery spaces and grounds as part of exhibition and building maintenance, and communicates issues to appropriate staff members.


  • Actively offer MOCAD Membership to all visitors, while checking in with admissions, purchasing at the store, or upon leaving the museum.

  • Participate in reaching shared departmental membership sales goals.

  • Process incoming MOCAD Memberships according to Visitor Services Manual – requires data processing, mailing, and communication with new members.


  • Process in-person sales in the MOCAD Store including financial procedures at opening and end-of-day closing.

  • Maintain the cleanliness and order of the store merchandise including dusting and organizing.

  • Provide great customer service by gaining product knowledge and assisting visitors with product selection.

  • Occasionally gift wrap products which are purchased.

  • Have strong visual abilities and assist with merchandising the Store and maintaining design as needed.

  • Friendly and eager to welcome, assist, and communicate with Museum visitors and patrons from all walks of life.

  • Strong interpersonal communication skills to interface with various departments, management levels, and the public. Ability to communicate thoroughly.

  • Interest in contemporary art and culture.

  • Attention to detail; extremely punctual and reliable. Able to maintain a calm demeanor during high traffic times.

  • A proactive, can-do attitude and self-starter approach to work, with a sense of urgency.

  • Superior organizational abilities for general administrative tasks.

  • 1-2 years of retail, customer service, and cash handling experience.

  • Excellent written and oral communication skills, including attention to written grammar and spelling.

  • Working knowledge of Apple OSX, Microsoft Office Suite (Word and Excel), Google Calendar/Google Suite. Familiarity with Mailchimp, Shopify Point of Sale, or Donor Perfect a plus.

  • Relevant experience, including customer service, online or retail sales, and basic knowledge of accounting procedures.

  • Can lift up to 25lbs.

How to Apply

To apply, please email a PDF copy of your resume and cover letter to Human Resources at No phone calls please.

  • 25-29 hrs. per week

  • Wednesday-Sunday and during special events as needed

  • Non-exempt, $11/hr.

Posted on July 19