The Visitor Services + Membership Associate will greet customers and inform them about the Museum’s exhibitions and programming; perform daily sales for the MOCAD store; perform some reception and administrative tasks; and other visitor services duties as assigned. This position will also play an active role in selling and processing memberships.
Greet Museum guests proactively and inform them about Museum programming, exhibitions, admission, and membership.
Respond to visitor inquiries in person, by phone, and via the firstname.lastname@example.org account regarding MOCAD’s mission and general museum information.
Route thorough verbal/voicemail messages to staff members.
Occasionally assist with group tours.
Open and close the Museum and Store during regular hours, and on request for programs and special events. Includes turning on/off all exhibitions, building lights, routine tidying/cleanup of the front desk and supply area. May require assisting colleagues with Café reset on occasion.
Maintain cleanliness and tidiness in the front desk area to transmit a professional appearance to our visitors.
Reprint and replace MOCAD promotional/informational materials as needed.
Enter email newsletter sign-ups into Mailchimp, and perform other administrative tasks as needed.
Maintain a friendly presence while monitoring the galleries.
Communicates “museum etiquette” and Museum rules to visitors on entrance.
Serves as a guide and resource for visitors regarding exhibitions, providing information on exhibited works and featured artists.
Provides instruction to visitors in the case of emergencies.
Routinely inspects gallery spaces and grounds as part of exhibition and building maintenance, and communicates issues to appropriate staff members.
Actively offer MOCAD Membership to all visitors, while checking in with admissions, purchasing at the store, or upon leaving the museum.
Participate in reaching shared departmental membership sales goals.
Process incoming MOCAD Memberships according to Visitor Services Manual – requires data processing, mailing, and communication with new members.
Process in-person sales in the MOCAD Store including financial procedures at opening and end-of-day closing.
Maintain the cleanliness and order of the store merchandise including dusting and organizing.
Provide great customer service by gaining product knowledge and assisting visitors with product selection.
Occasionally gift wrap products which are purchased.
Have strong visual abilities and assist with merchandising the Store and maintaining design as needed.
Friendly and eager to welcome, assist, and communicate with Museum visitors and patrons from all walks of life.
Strong interpersonal communication skills to interface with various departments, management levels, and the public. Ability to communicate thoroughly.
Interest in contemporary art and culture.
Attention to detail; extremely punctual and reliable. Able to maintain a calm demeanor during high traffic times.
A proactive, can-do attitude and self-starter approach to work, with a sense of urgency.
Superior organizational abilities for general administrative tasks.
1-2 years of retail, customer service, and cash handling experience.
Excellent written and oral communication skills, including attention to written grammar and spelling.
Working knowledge of Apple OSX, Microsoft Office Suite (Word and Excel), Google Calendar/Google Suite. Familiarity with Mailchimp, Shopify Point of Sale, or Donor Perfect a plus.
Relevant experience, including customer service, online or retail sales, and basic knowledge of accounting procedures.
Can lift up to 25lbs.
To apply, please email a PDF copy of your resume and cover letter to Human Resources at email@example.com. No phone calls please.
25-29 hrs. per week
Wednesday-Sunday and during special events as needed