Visitor Engagement and Education Manager

The Wende Museum of the Cold War

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About the Wende Museum 

‚ÄúWende‚ÄĚ is a German word that means ‚Äútransformation.‚ÄĚ It is commonly used to describe the era of uncertainty and¬† possibility¬† leading¬† up¬† to¬† and¬† following¬† the¬† fall¬† of¬† the¬† Berlin¬† Wall.¬† Headquartered¬† in¬† a¬† renovated¬† National¬† Guard Armory in Culver City, the Wende Museum, a 501©3 nonprofit organization, is an experimental and forward-thinking institution that pairs unparalleled collections from the Cold War era with contemporary artists, filmmakers,¬† musicians,¬† scholars,¬† and¬† others.¬† With¬† a¬† commitment¬† to¬† both¬† international¬† scholarship¬† and¬† local¬† community engagement, the Wende offers wide-ranging programs, from lectures and research access to free yoga classes and art activities for all ages. We are looking for a confident, adaptable, detail-oriented Visitor Engagement and Education Manager who can proactively lead the daily operations of our outstanding VE&E team, and who has a strong passion for visitor services and education.¬† ¬†

Job Description 

The Visitor Engagement and Education Manager plays a key role in making the overall museum experience, from gallery  visits  and  tours  to  ongoing  education  programming  and  events,  positive  and  thought-provoking  for  all  museum stakeholders. As the head of Education, the VE&E Manager unites engagement and education and takes the  museum’s  growing  VE&E  initiative  into  its  exciting  next  phase.  This  is  a  supervisory  position  with  high  inter-departmental exposure and reports to the Gallery and Special Projects Manager. 

This  position  requires  the  flexibility  to  work  a  Wednesday  through  Sunday  week,  including  some  evenings,  to  support ongoing programming, the museum’s public open days (Fri-Sun), and events. While days and hours may vary from week to week, an average workweek of 40 hours is expected.  

Competitive salary, with medical/dental/vision benefits and paid vacation and holidays 

The full-time position is available October 2019 


Visitor Engagement

‚óŹ Manage and supervise a team of seven VE&E Associates and Leads

‚óŹ Oversee daily visitor engagement operations including opening and closing procedures

‚óŹ Schedule rolling monthly VE&E Associate and Lead shifts

‚óŹ Coordinate hospitality for special visits and internal meetings with Development Associate

‚óŹ Coordinate event execution with Event Lead under the leadership of the Gallery and Special Projects Manager

‚óŹ Produce monthly visitor engagement data reports


‚óŹ Manage major educational initiatives

‚óŹ Develop and update the education curriculum and set department goals

‚óŹ Supervise the Education Lead (who gives school tours, leads workshops, et.c)

‚óŹ Oversee high school and volunteer program in partnership with Education Lead

‚óŹ Develop tour trainings and plan exhibition-specific education programming with Education Lead

‚óŹ Manage education schedule and coordinate public, private and educational tours (e.g., school field trips)

Gift Shop

‚óŹ Manage gift shop operations and supervise Gift Shop Lead

‚óŹ Stock and order exhibition-related and evergreen inventory

‚óŹ Manage inventory in partnership with Gift Shop Lead and VE&E Associates


Ideal Candidate

‚óŹ Responsive and resourceful problem solver

‚óŹ Highly organized and detail-oriented

‚óŹ Able to multitask a wide variety of activities, prioritizing conflicting needs

‚óŹ Proactive self-starter able to follow projects through to completion

‚óŹ Able to work under pressure and meet deadlines

‚óŹ Able to work effectively independently and also as a positive team player

‚óŹ Demonstrates emotional maturity and strong interpersonal skills

Skills and Experience

‚óŹ Minimum of 2 years experience in front of house management in an arts organization, or similar

‚óŹ Minimum 2 years experience in education-related field

‚óŹ Team management experience

‚óŹ Hospitality, event and retail experience

‚óŹ Non-profit experience

‚óŹ Excellent written and verbal communication skills

‚óŹ Strong computer skills. Advanced expertise in Microsoft Office Suite

‚óŹ Experience working in Altru or other advanced CRM systems a plus

Valid California Driver’s License and reliable automobile with insurance coverage for use on the job.

How to Apply

How to Apply 

The Wende Museum is committed to a diverse and inclusive workplace. People of color and members of the  LGBTQ+ community are strongly encouraged to apply.   

Submit a resume and brief cover letter in a single PDF attachment with the subject line ‚ÄúVisitor Engagement and¬† Education Manager‚ÄĚ to¬†

Posted on October 7