The Fisher Center at Bard seeks an enthusiastic individual to join its world-class Audience & Member Services team. The Assistant Manager provides administrative support, helps to execute the day-to-day activities of the box office, and co-supervises the entire box office team. This position reports directly to the Audience & Member Services Manager and works closely with the Director of Marketing and Audience Services.
Maintain a high level of proficiency with box office policies and procedures as well as our software.
Fulfill various daily and weekly administrative functions as necessary, including mailing ticket orders, answering customer emails and voicemail, managing internal ticket requests from various departments, and supply management.
Coordinate season-specific needs, such as scheduling, transportation arrangements, and group orders.
Assist in preparing and sending membership-related materials
Lead occasional tours of the Fisher Center, and likewise maintain familiarity with Fisher Center events and artists, Bard College facilities, events, departments, and personnel, and local area attractions and geography.
Supervisory duties (executed in cooperation with the Manager) include:
Training, scheduling, and supervising student/part-time box office staff.
Act as a point of escalation for issues beyond the capabilities of front-line sales staff, including group orders, donor orders, and special requests.
Open and close the box office at the start and end of a shift; reconcile daily cash income.
Oversee performance routines, including will call preparation, walk-up sales, and post-show reporting.
A customer service mindset is a must and a background in the arts and/or interest in arts administration are preferred
Technological problem solving/ trouble-shooting skills
Outstanding communication skills, superior attention to detail, and the ability to empathize
Must be able to work evenings and weekends according to the performance calendar
Previous work experience in a box office or familiarity with Tessitura or other ticketing software is a plus
Experience with any database software (FileMaker, SalesForce, Access, etc.) is also a plus