Audience & Member Services Assistant Manager

Fisher Center at Bard

The Fisher Center at Bard seeks an enthusiastic individual to join its world-class Audience & Member Services team. The Assistant Manager provides administrative support, helps to execute the day-to-day activities of the box office, and co-supervises the entire box office team. This position reports directly to the Audience & Member Services Manager and works closely with the Director of Marketing and Audience Services.

Responsibilities

Responsibilities

  • Maintain a high level of proficiency with box office policies and procedures as well as our software.

  • Fulfill various daily and weekly administrative functions as necessary, including mailing ticket orders, answering customer emails and voicemail, managing internal ticket requests from various departments, and supply management.

  • Coordinate season-specific needs, such as scheduling, transportation arrangements, and group orders.

  • Assist in preparing and sending membership-related materials

  • Lead occasional tours of the Fisher Center, and likewise maintain familiarity with Fisher Center events and artists, Bard College facilities, events, departments, and personnel, and local area attractions and geography.

  • Supervisory duties (executed in cooperation with the Manager) include:

Training, scheduling, and supervising student/part-time box office staff.

Act as a point of escalation for issues beyond the capabilities of front-line sales staff, including group orders, donor orders, and special requests.

Open and close the box office at the start and end of a shift; reconcile daily cash income.

Oversee performance routines, including will call preparation, walk-up sales, and post-show reporting.

Requirements

Requirements

  • A customer service mindset is a must and a background in the arts and/or interest in arts administration are preferred

  • Technological problem solving/ trouble-shooting skills

  • Outstanding communication skills, superior attention to detail, and the ability to empathize

  • Must be able to work evenings and weekends according to the performance calendar

  • Previous work experience in a box office or familiarity with Tessitura or other ticketing software is a plus

  • Experience with any database software (FileMaker, SalesForce, Access, etc.) is also a plus

How to Apply

Please submit resume and cover letter to boxoffice@bard.edu

Contact
Posted on January 16