Responsibilities

• Maintain a high level of proficiency with box office policies and procedures as well as our software.

• Fulfill various daily and weekly administrative functions as necessary, including mailing ticket orders, answering customer emails and voicemail, managing internal ticket requests from various departments, and supply management.

• Coordinate season-specific needs, such as scheduling, transportation arrangements, and group orders.

• Assist in preparing and sending membership-related materials

• Lead occasional tours of the Fisher Center, and likewise maintain familiarity with Fisher Center events and artists, Bard College facilities, events, departments, and personnel, and local area attractions and geography.

• Supervisory duties (executed in cooperation with the Manager) include:

Training, scheduling, and supervising student/part-time box office staff.

Act as a point of escalation for issues beyond the capabilities of front-line sales staff, including group orders, donor orders, and special requests.

Open and close the box office at the start and end of a shift; reconcile daily cash income.

Oversee performance routines, including will call preparation, walk-up sales, and post-show reporting.

Requirements

• A customer service mindset is a must and a background in the arts and/or interest in arts administration are preferred

• Technological problem solving/ trouble-shooting skills

• Outstanding communication skills, superior attention to detail, and the ability to empathize

• Must be able to work evenings and weekends according to the performance calendar

• Previous work experience in a box office or familiarity with Tessitura or other ticketing software is a plus

• Experience with any database software (FileMaker, SalesForce, Access, etc.) is also a plus