Sales and customer service experience

Excellent communication, problem-solving, customer service, and conflict-resolution skills

Ability to deal courteously, efficiently, and maturely with staff, volunteers, Members, and the general public

Ability to handle multiple tasks with ease while being a team player

Proficiency in Microsoft Office and knowledge of fundraising software (especially Raiser’s Edge) are highly desirable

Provide frontline customer service and information to Members and potential Members

Welcome and greet Members and visitors in a positive and professional manner

Sell, renew, and upgrade Memberships

Resolve Members’ issues and address their concerns and requests in a respectful, expedient manner

Respond to public inquiries about the Museum and surrounding community

Maintain Membership information using Raiser’s Edge

Submit daily sales reports

Provide clerical assistance to the Membership office, as needed

Provide Membership information and support to Visitor Services staff at the Information Desk

Maintain an inventory of Membership supplies and materials at the Membership Desk

Actively maintain Membership areas, equipment, and personal work space to ensure a neat, clean, and safe environment at all times