Membership Host

Brooklyn Museum

We seek a dependable, resourceful, and people-oriented individual to generate Museum Membership sales and provide exceptional customer service to Museum Members and visitors. The Membership Host interacts with a broad range of staff and visitors, maintaining a commitment to consistently excellent customer service for all Members and visitors, in order to enhance the quality of their Museum experience.

Responsibilities
  • Sales and customer service experience

  • Excellent communication, problem-solving, customer service, and conflict-resolution skills

  • Ability to deal courteously, efficiently, and maturely with staff, volunteers, Members, and the general public

  • Ability to handle multiple tasks with ease while being a team player

  • Proficiency in Microsoft Office and knowledge of fundraising software (especially Raiser’s Edge) are highly desirable

Requirements
  • Provide frontline customer service and information to Members and potential Members

  • Welcome and greet Members and visitors in a positive and professional manner

  • Sell, renew, and upgrade Memberships

  • Resolve Members’ issues and address their concerns and requests in a respectful, expedient manner

  • Respond to public inquiries about the Museum and surrounding community

  • Maintain Membership information using Raiser’s Edge

  • Submit daily sales reports

  • Provide clerical assistance to the Membership office, as needed

  • Provide Membership information and support to Visitor Services staff at the Information Desk

  • Maintain an inventory of Membership supplies and materials at the Membership Desk

  • Actively maintain Membership areas, equipment, and personal work space to ensure a neat, clean, and safe environment at all times