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Client Services Representatives are the first people that our clients interact with and are ambassadors of the Phillips brand. They must be extremely professional, presentable, charismatic, confident and polite while interacting with our diverse clientele and able to multitask. They are expected to uphold the company’s standards and should consistently provide the highest level of professional service possible to our clients as well as Phillips colleagues. Covid protocols are in place for colleagues and clients.
Responsibilities
Greet clients that enter Phillips galleries during exhibitions
Cover the front desk, mostly Friday - Sunday
Assist clients with the following:
a. Pre-sale registration: in person, telephone, absentee and online bidding
b. Processing payments
c. Catalogue requests and sales
d. Client enquiries
e. Verifying and updating client accounts and information on both CDS and Gavel
Act as a liaison with the departments on behalf of clients
Assist Catalogues and Marketing as needed, including filtering event RSVP replies during the season and assisting with check-in during events.
Assist the Watches and Jewels departments by helping to place the property in cases and showing the pieces to clients.
Update client accounts in Gavel and follow up with client interactions to ensure prompt handling of concerns and complaints.
Answer the phones, check voicemails, and return clients calls.
Assist in opening and closing the gallery.
Assist the Southampton Gallery Manager in operational tasks.
Assist in ensuring that all covid protocols are being followed.
Requirements
Ability to communicate in a professional manner
Excellent client-relation and presentation skills
Ability to multitask
Strong organization skills and attention to detail
Calm under pressure
Dependability
Team player
Proficient with computers: PC and Mac platforms
Proactive individual who shows initiative during down times
Willingness to help others
Professional attitude: Friendly, patient, outgoing
Respect in dealing with confidential information
Commitment to regular and punctual attendance
How to Apply
Please submit your resume and cover letter to Careersus@Phillips.com. Please use the subject header “Client Services Representative”. Please be advised: due to the high volume of applicants, we are only able to contact those candidates whose skills and backgrounds best fit the needs of the open position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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Posted on June 3