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Set your sights on a career at Heritage Auctions, headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other cities. For the past 47 years, Heritage Auctions has been the largest auction house founded in the U.S. and serves more than 40 different auction categories, including Coins, Sports, Comics, Historical, Jewelry, Fine & Decorative Art, Wine, and many more.Â
BENEFITS:
Medical, Dental, and Vision coverage
Paid time off
401k savings plans
Daily Pay: Access your pay when you need it!
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COMPENSATION:Â $18.00/hr.
LOCATION:Â
South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane
SUMMARY:
Responsible for handling and documenting incoming client calls, processing payments, resolving client concerns and placing client catalog orders.
Responsibilities
ESSENTIAL DUTIES & RESPONSIBILITIES:
Manage all phone calls and payments in an accurate, timely, and courteous manner
Meticulously document all phone calls and emails into the client database system
Provide follow-up as necessary to ensure inquiries and concerns are resolved in a timely manner
Process payments, including documentation of all payment information into our client database system with great attention to detail
Taking the extra mile to engage customers, building sustainable relationships of trust through open and interactive communication
Maintaining Heritage’s excellent customer satisfaction standards by providing accurate, valid and complete information by using the right systems and tools
Manage client catalog orders and incoming auction bids
Work extended hours and weekends at least twice a month (required)
Other duties may be assigned
Requirements
EDUCATION & EXPERIENCE:
High school diploma required
Must have 2+ years of experience in customer service
Must have 2+ years of experience with email and chat communications.
Proficiency in Microsoft applications, specifically Outlook and Excel
Must have excellent verbal and written communication skills
Must have excellent phone presence and interpersonal skills
Must have critical thinking skills, good judgment and problem-solving skills.
Ability to multitask with great time management and organizational skills
Must have a positive attitude with exceptional client service skills
LANGUAGE SKILLS:
Multilingual is a plus.