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We are looking for a CRM Manager to put customer and data at the very heart of our every decision.
The CRM Manager is responsible for retention campaigns, from conceptualization through to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution.
Responsibilities
Define and Drive the CRM strategy for different customer segments to improve customer retention, loyalty and Long Term Value
Determine and deploy data acquisition strategy
Apply knowledge and experience to improve business processes
Assess current CRM to improve and advocate new CRM opportunities, products and services
Participate on analysing campaigns results
Contribute to analysing merchandising impact on customer experience
Contribute to Social Media, eCommerce ideation
Participate in the formulation of the company’s strategic plan
Requirements
Previous experience of CRM strategy development and implementation
Previous experience with CRM automated workflows, campaign set-up and optimisation
Strong analytical skills and experience in website measurement tools
Experiences with HubSpot and Business Central would be a plus
Experiences in Luxury
Knowledge of databases including SQL & MS Access and compatible reporting tools
Understand programming technologies such as Visual Basic, Java Script, and Visual Basic Script. HTML and XML/XSLT
Understand programming concepts including the integration of XML into other applications
Knowledge and experience of business system integrations
Strong communication skills and the ability to work well with others in a small but ambitious team
Highly organised individual with great project management skills who is able to manage their own workload and priorities
How to Apply
To apply, please send an up-to date CV and cover letter stating why you feel you’d be a great fit for this role to recruitment@theinvisiblecollection.com
The Invisible Collection is an equal opportunities employer and no terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation or any other class protected by applicable law.
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Posted on September 8