Digital Media Technical Assistant

The Andy Warhol Museum

The Digital Media Technical Assistant will be responsible for providing technical and project-related maintenance and support for the Andy Warhol Museum’s digital outlets and applications. This position performs maintenance and troubleshooting of the in-gallery interactives, in-museum digital signage, museum applications and web platforms, as well as the associated databases for the permanent collection. The Digital Media Technical Assistant acts as a liaison with and among the Warhol’s departments, the Carnegie Museums of Pittsburgh’s (CMP) centralized IT department, and various platform vendors to ensure that the systems function efficiently and effectively and are coordinated with CMP’s digital projects. Additionally, this position edits digital content and assists content editors across museum departments.

Responsibilities

PRINCIPAL ACCOUNTABILITIES:

Work in tandem with the IT department to ensure that efforts are coordinated with IT’s overall efforts.

Contribute to the development and/or implementation of an API. In collaboration with collections, develop a plan for providing online access to the museum’s collection records. Assist with preparation of data for public access

Manage and maintain in-museums digital signage, including players and in-gallery interactive projects, usually in conjunction with special exhibitions.

Provide application support, troubleshooting, and respond to user inquiries for the collections management database (TMS), its component Conservation Studio, and the digital asset management system (NetX), Wordpress, and custom applications.

Collaborate with Collections/Exhibitions to provide technical support for collection management databases.

Serve as liaison with other AWM departments on issues and projects relating to the use of the digital platforms. Assess users’ needs, determines priorities with input from the Director of Digital Engagement and others as needed, and communicate with users regarding priorities and progress.

Keep up to date on best practices in database administration. Maintain beneficial relationships with peers in comparable institutions. Participate in professional development opportunities.

Undertakes other projects at the direction of the director of digital engagement.

Requirements

EDUCATION & EXPERIENCE:

Bachelor’s degree, excellent computer skills, and at least two years of experience with database-driven web applications, digital asset management systems required.

Specific knowledge of Wordpress,TMS, and NetX highly desirable.

Working knowledge of data architectures and metadata standards, particularly SQL and XML, and object-oriented programming languages preferred.

KNOWLEDGE, SKILLS, ABILITIES:

Must have strong planning and organizational skills and ability to problem-solve.

Must have ability to communicate with and resolve competing demands from multiple constituents.

Accuracy and attention to detail essential.

Should be equally adept at working independently and in team-oriented environment, including maintaining collegial relationships with individuals from different backgrounds and levels of expertise.

Proficiency with adobe creative suite desirable.

PHYSICAL REQUIREMENTS:

Work is primarily sedentary in nature and requires extensive use of computer work to review and edit data.

How to Apply

Please submit all application materials through Carnegie Museums of Pittsburgh’s Career Opportunities site : https://carnegiemuseums.org/opportunities/search-careers/

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Posted on September 23