Director of Digital Engagement

Andy Warhol Museum

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The Director of Digital Engagement develops and manages a robust and forward-thinking digital presence for AWM, one that is continually evolving and changing, and which includes/adapts to emerging technologies. Work collaboratively with all departments and manage external vendors to develop and produce content for various digital outlets including web, in-gallery interactive projects, and mobile apps. Develop relationships with local, national, and international technology providers as well as peer institutions. Partners with AWM senior staff to define projects and develop creative solutions, while monitoring project goals, milestones and budget. Work closely with Pop District staff to ensure that this signature initiative of the museum is well integrated into work flows and museum systems.

Responsibilities

PRINCIPAL ACCOUNTABILITIES:

Develop and manage AWM web content management systems and digital platforms.

Supervise and manage digital asset design and maintenance at a high level.

Oversees maintenance of digital assets in collaboration with Rights Manager. Works with the IT department on planning for long-term storage, organization and preservation of digital assets. Collaborates with Rights Manager on policies for digitization and access of digital assets.

Campaign to further the mission of AWM, by collaborating with museum leaders to craft innovative solutions that ensure a rewarding visitor experience.

Manage analytics across digital platforms and provide analysis via standard reporting tools.

In collaboration with various museum departments, develop policies and strategies for long-term digital engagement related to programming, marketing exhibitions, and education.

Develop and manage in-gallery interactive projects, usually in conjunction with special exhibitions at the direction of the exhibition curator.

Manage internal and external designers, developers, and contractors, while enforcing brand, style, and voice standards.

Function as final step in workflow process for content management systems.

Ensure web and digital media products follow AWM and CMP branding and style guidelines.

Contribute to museum-wide and industry-wide discussions about the vision and goals of AWM’s digital presence and how this presence interacts with and supports AWM’s strategic plan.

Participate in conferences and other staff development opportunities to stay on top of developments in the field.

Manage AWM’s growing relationship with local universities, at times managing student teams and attending appropriate events.

Liaise between CMP, IT, and external vendors on communications issues pertinent to digital engagement as well as content management databases and collections databases when appropriate.

Meet regularly with colleagues in technology initiatives at other CMP museums to discuss best practices, problem-solve, and discover shared resources.

Serve when appropriate on museum, CMP and external task forces relevant to digital engagement issues.

Devise, implement and champion standards for digital accessibility and other best practices.

Works collaboratively with ACE and AWM Associate Director so that museum digital screens and other relevant digital assets are up to date with sponsor and funder recognition/content.

Coordinate with The Pop District team to maintain, update, and modify website properties – specifically thepopdistrict.org and Warhol.org.

Ensure that digital media contact produced by The Warhol: Creative is presented and online in a timely and professional manner.

Requirements

EDUCATION AND EXPERIENCE:

Bachelor’s degree and/or equivalent experience in computer science, interaction design, visual communication, instructional design or related field; ability to do excellent research independently, excellent organizational and written communication skills.

Ability to work on multiple projects simultaneously in order to meet deadlines and user demands; ability to work cooperatively in a team environment with a wide variety of people.

Five to seven years professional experience producing web-based and other multimedia in a team environment, in particular collaborating with content experts, editors, developers, preferably in a museum, entertainment, research, or educational setting.

Strong expertise and blend of skills in web, interactive, business administration, operations and marketing.

KNOWLEDGE, SKILLS, AND ABILITIES:

Thorough understanding of the changing technology field and production workflows in various digital media, including web, mobile, video, social media, video game, and more. Familiarity with standard concepts, practices and procedures of user-centered design.

Usual office setting; extended contact with CRT/CPU; pay attention to detail. In order to meet deadlines, evening and weekend hours will be required.

ASP, PHP, or similar server-side application languages, XHTML, CSS, Javascript, AJAX, XML, and other interactive media programming languages for prototyping purposes.

Experience managing teams producing in the above environments, advising best practices with an eye toward sustainability and scalability.

Experience producing table-less, XHTML, standards-compliant cross browser, and gracefully-degrading code.

Experience developing interaction-design workflow documents as well as naive user testing or ‘play testing’ new digital projects.

Knowledge and demonstrated experience with cross-browser and cross-platform issues (IE, Firefox, Safari, etc.)

Experience working in a digital production/marketing environment.

Able to work with Adobe Creative Suite.

How to Apply

Please apply through the Carnegie Museums of Pittsburgh’s Opportunities Page: https://carnegiemuseums.org/opportunities/search-careers/

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Posted on June 6