Director of Human Resources

Isabella Stewart Gardner Museum

The ISGM Mission:

  • Isabella Stewart Gardner believed that art had the power to change lives and she built a beautiful, personal, and immersive Museum setting to do so. Today the Gardner is a living embodiment of her bold vision; a dynamic place where ideas and creativity in all its forms inspire visitors. Through exhibitions, music, programs, and performances we strive to tell new stories and challenge assumptions through diverse voices and community members.

Our Core Values are:

  • Creativity is our Legacy

  • Community is our Purpose

  • The Collection is our Catalyst

  • Diversity, Equity, Accessibility, and Inclusion are our Commitments

Position Summary:

  • The Director of Human Resources oversees all aspects of Human Resources management, serves as a trusted advisor to executive leadership, a strategic HR leader, and an advocate for employee engagement at the Museum. The Director of Human Resources is a member of the Senior Leadership Team and helps set strategy for institutional culture, internal communications, and the advancement of the Museum’s goals. The Director of HR will be an experienced, proactive leader who understands the current labor environment and the specific characteristics of non-profit organizational culture, while providing deep expertise with a proven track record of best practice.

  • Reports To: Chief Finance and Administrative Officer

  • This is an exempt, full-time role.

  • Lead the design, development, and implementation of short and long-range Human Resources plans, strategies, and policies tailored to meet Museum needs and strategic plan goals; set annual HR goals and assess success by establishing evaluation strategies to measure and report on achievement

  • Act as an advisor, leader and resource on all related organizational development and human resource matters; provides consultation and assistance to department heads, managers, and executive management on organizational and job performance issues

  • Integrate Diversity, Equity, Accessibility and Inclusion philosophies, values and actions into every aspect of HR. Provide organizational guidance to diversity efforts across the Museum and provide leadership for diverse hiring, welcoming and onboarding new employees, building an inclusive work environment, and retaining diverse talent.

  • Drive best practices in compensation and benefits efforts; ensure compliance with all applicable city, state, and federal laws and policies

  • Staff the Compensation Committee of the Board of Trustees, providing information and comparative data as needed for compensation decisions

  • Manage annual employee performance appraisal process, collaborating with supervisors to build performance management skills, instill high motivation and engagement levels, and achieve equitable management practices

  • Oversee HR vendor relationships with execution by the HR team

  • Drive talent acquisition and recruiting functions; partner with vendors to ensure that state and federal employment laws, policies and procedures create innovative recruitment and retention strategies to ensure long-term employee engagement

  • Develop human resource management policy and programs that contribute to the acquisition, retention, motivation, and development of Museum employees

  • Manage the HR department budget, provide for effective management of resources, and continually look to develop and implement cost-saving measures which contribute to the Museum’s membership and financial success

  • Work collaboratively with Finance by providing accurate time and expense information on a weekly basis so that Finance may accurately execute payroll

  • Proactively seek knowledge expertise in the HR field, as well as general museum trends and practices

  • Bachelor’s degree and 12+ years’ HR experience; proven HR management experience is required (experience in non-profit environments is a plus)

  • Direct proven experience and success in all functional areas of Human Resources

  • Knowledge of all federal, state, and local policies relevant to human resource functions

  • Expertise in Microsoft Office and HRIS

  • SPHR certification is a plus

  • Strong attention to detail

  • Flexibility and multitasking, ability to undertake several tasks simultaneously and manage them effectively

  • Excellent written and verbal communication skills, confident and effective in explaining concepts and situations to employees at all levels including Board members

  • Ability to maintain high degree of confidentiality, professionalism, poise, tact, and diplomacy to accomplish work objectives

  • Builds strong and successful relationships, effectively supporting and influencing colleagues, managers, and members of senior leadership

  • Problem solving, the ability to identify root cause, realize, and implement solutions

  • Demonstrates vision, passion, commitment, and integrity, transparency, taking responsibility and building trust

  • A strong team player with a positive attitude and ability to absorb and learn quickly; willing to go the extra mile

COVID-19 Protocols:

  • All employees of the Isabella Stewart Gardner Museum are required to provide their COVID-19 vaccination status. If an employee is not vaccinated, they will need to go through an interactive process of requesting for religious or medical accommodation and to submit weekly testing results, in addition to following other federal, state and CDC recommendations.

Equal Opportunity Employer:

  • Diversity, Equity, Access, and Inclusion is one of the core values we hold close to our business practices. ISGM is committed to affording equal opportunities to qualified individuals regardless of race, color, gender, gender identity, genetics, military/veteran status, pregnancy, religion, sexual orientation, age, national origin, ancestry, disability, or any other basis prohibited by applicable laws.

Request An Accommodation:

  • Applicants with disabilities who are unable to fully access ISGM’s online application system may contact us at for assistance with a reasonable accommodation.
How to Apply

Please apply directly on our Museum website.

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Posted on June 8