• Assist VSM in daily operations, including managing post and break schedules, reassigning and adjusting coverage as needed

• Ensure all part-time staff take required lunch and rest breaks in timely manner

• Oversee staff personnel during public hours and ensure all policies and procedures are implemented and streamlined

• Manage visitor-related complaints or concerns in a professional and engaged manner

• First responder for visitor and employee-related medical emergencies

• Assist VSM to facilitate corrective action conversations and conflict mediation

• Support VSM to conduct interviews and facilitate the onboarding and training of new hires

• Coordinate with VSM and Genesis educators to assign docents and lab assistants for K-12 school visits

• Oversee and track online training of VSAs via Litmos, online learning management software

• Support VSM to expand training curriculum within docent program

• Support docents to research and develop exhibition training content

• Assist with general process improvements and assist VSM with updating general policies and procedures

• Assist with staffing for special events and exhibition openings

• Other duties as assigned

Schedule

Full-time, Wednesday through Sunday from 9 a.m.- 6 p.m. Must be available to work evenings with notice.

Compensation and Benefits

$42,000, Annual Salary. Benefits include medical and dental, vision is not included.

• 2-3 years relevant professional experience in a supervisory role

• Bachelor’s degree or equivalent experience, preferably in arts or business administration

• Proficient computer skills and demonstrated experience with office software (Microsoft Office, Excel, Word, Outlook, PowerPoint) and email applications (Microsoft Office Outlook). Must be proficient in Mac and PC-based applications

• Exceptional standards of customer service

• Excellent verbal and written communication skills

• Excellent organizational, leadership and interpersonal skills

• Foreign language skills, a plus

• General HR knowledge is a plus