Education Coordinator

The Annenberg Space for Photography

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DESCRIPTION

With a focus on ASP’s education initiatives, the Education Coordinator is specifically responsible for assisting research, facilitate, plan and execute educational offerings, including curricula-based programs, tours, and printed educational materials for students and teachers visiting the Annenberg Space for Photography. The Education Coordinator will have broad knowledge of K-12 and museum education best practices, California Common Core curriculum, diversity, equity and inclusion practices, as well as familiarity with the Los Angeles education ecosystem, and should be passionate about developing programming that encourages visual literacy through in-gallery tours and curricula. The Coordinator will be the first direct point of contact for all visitors – including walk-up guests, tour groups, vendors, talent and photographers, VIPs, and Directors – to ensure a five-star guest experience at the facility, and will also be a key support on all public program events.

Hours of work are 9:00 a.m.-6:00 p.m. on Wednesday through Saturday, and 9:00 a.m.-7:00 p.m. Working on holidays, weekends, and extended hours during special events may be required. Working additional events such as Family Fun Day and opening events are mandatory.

Responsibilities

ESSENTIAL FUNCTIONS - Education:

  • Supervise Guest Service staff while scheduling school, private group, and daily tours. Ensure that assigned staff is prepared and amply notified of upcoming tours. Ensure tours are covered in the absence of scheduled staff.

  • Manage the development of all educational materials, which include the staff content binder, Family Activity Guide, and Educator Resource Guides for each exhibition. Develop robust educational material resource archive and work closely with partner organizations to evolve these materials through curricula-based educational materials and student tours/experiences.

  • Oversee logistics for bus scholarships, including related paperwork and communication with bus company and teachers to ensure clear understanding among all parties.

  • Work closely with Senior Manager to develop educational goals and objectives, and necessary budget and timelines to execute programs.

  • Continuously engage in research and analysis of leading educational practices and innovative resource sharing educational partnerships both within domestic and international museums, actively seeking to enhance or develop new programs and materials.

  • In partnership with IT, assist with management of technology resources that supplement exhibition experience, such as audio guides, and help develop new ways technology can be integrated into the visual learning process.

  • Assist with development of an educational advisory board and sustainable partnerships with community partners, and to assist with the preparation and debriefings of convenings with these groups.

  • Maintain good communications with teachers, school administrators, the general public, and floor staff regarding tours, including regularly monitoring and responding to tour requests, sending confirmations of tour scheduling and updating the ASP pantry whiteboard.

ESSENTIAL FUNCTIONS - Guest Services + Public Programs:

  • Oversee Guest Service staff and facilities for public programs and education-related events, including overseeing the execution of program’s run of schedule, including implementing event plans, overseeing check-in, liaising with vendors or talent especially regarding day-of event needs.

  • Liaise with Public Programs talent and vendors to handle time and content-sensitive accounting documents, like invoices and payment information, as well as collecting and organizing all biographical and photographic materials from talent for MarCom purposes.

  • Assist with the administration and collection of audience surveys upon program completion.

  • Constantly monitor the visitor experience to proactively meet their needs and requests. Point out visitors’ experience challenges and propose solutions to management so to continually improve the museum experience.

  • Demonstrate strong project management, administrative and time management skills; dependably initiate and follow through on assignments to completion.

  • Conduct training and provide oversight and feedback to staff on an as-needed basis. Work with Senior Manager to develop robust on-boarding training programs to be executed during dark periods.

  • Respond quickly, effectively, and professionally to challenging and emergency situations with the public, with the ultimate goal of ensuring visitor and staff security and safety. Oversee maintenance issues, including operation of the technology and facility and when necessary, reports issues to the appropriate manager.

  • Monitor and replenish merchandise in both spaces and reports any inventory or point of sale issues to the appropriate manager, as necessary. Oversees visitor merchandise sales and receives requests for returns, exchanges, phone orders, and shipping. When necessary, forwards these requests to the appropriate manager.

  • Work with other inter-departmental colleagues and the 2000 Avenue of the Stars facilities team to coordinate access to the facilities and Century Park for events.

Requirements

QUALIFICATIONS:

  • Four-year college degree required. Degree in field of education, arts education, museum studies, psychology, art history, photography, or related field preferred.

  • 2-4 years working experience in customer or guest services.

  • 1-2 years working experience in a K-12 classroom setting as a classroom assistant or enrichment instructor capacity; formal teaching experience a plus.

  • Proficient with Microsoft Office suite: Outlook, Word, Excel, and PowerPoint.

  • Adobe Photoshop skills preferred.

  • Foreign language a plus.

SKILLS AND ABILITIES:

  • Excellent communication skills, including editorial skills.

  • Knowledge of current museum and art education practices, curriculum development, and art integration strategies.

  • Excellent interpersonal and people management skills, and particularly enjoy working with children, teens and adults.

  • Strong sense of punctuality and responsibility, prepared for all shifts, meetings, and assigned positions.

  • Professional and enthusiastic demeanor.

  • Excellent organizational skills and attention to detail, suited to managing several projects in an ever-changing environment.

  • Demonstrated success working in a team atmosphere.

  • Ability to work dependably and proactively with minimal direct supervision.

  • Tact and ability to work effectively with colleagues, teachers and students, artists, and the general public.

  • Ability to respond effectively and appropriately to emergency situations.

  • Deep understanding of the Annenberg Space for Photography’s mission and values.

ENVIRONMENTAL FACTORS AND CONDITIONS/PHYSICAL REQUIREMENTS:

  • Use of computers requires hand/wrist motion and visual focus.

  • Works primarily in a public venue environment which may require long periods of standing and walking, and may include lifting weight of up to 25 pounds.

How to Apply

Please apply on our online job portal (via Paylocity) by clicking “APPLY” below.

If you have any questions, please email HR by clicking “CONTACT” below.

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Posted on December 5