Adheres to the established policies and procedures of Oolite Arts

Develops and manages Oolite Art’s membership

Works with the CFO to create and monitor an annual budget of revenue and expenses associated with membership programs

Develops compelling programs to increase membership and member retention

Researches and implements best strategies in stewardship, renewal and upgrading of current members

Evaluates effectiveness of membership program services, benefits, and policies, relating to retention and acquisition of members on a regular basis

Improves the metrics measuring engagement by members ultimately leading to improved retention results

Leads cultivation and engagement of the community by building relationships with individuals and organizing events and partnerships

Serves as primary representative of the Oolite Arts Membership program on a daily basis, and at all Membership events, including exhibition openings, special events, and members-only events

Manages data resources, including providing data and metric analysis; ensures database is accurate and up-to-date

Develops solicitation campaigns including creative development, copy writing and analysis/ROI

Contributes to Oolite Arts publications regarding membership and special events activities and acts as the content manager for membership and special event information on the company website and social media

Fosters an environment of creativity and superior guest service

Performs other duties as assigned

EDUCATION and/or EXPERIENCE

Bachelor’s degree in marketing or related field; a minimum of three (3) years of applicable experience working in a membership-based institution or non-profit required or an equivalent combination of education and experience.

Proficiency in Blackbaud, Salesforce, or comparable Customer Relationship Management (CRM) system a plus.

KNOWLEDGE, SKILLS, and ABILITIES

Ability to integrate strategically the goals of the membership program with the broader goals of Oolite Arts

A demonstrated understanding of philanthropy and special events

Experience working with an integrated (CRM) system

Strong critical thinking and technical skills

Calm and collected demeanor, willingness to support the team at every level

Must have strong written and verbal communication skills

Ability to juggle numerous projects with attention to both process and people

Ability to work independently, as well as collaboratively across departments in a team environment

Must have a guest focus and a commitment to excellence

Detail oriented and exceptional organizational skills required

Ability to work evenings, holidays and weekends as scheduled

Excellence in English language (oral and written) required; preference for bilingual Spanish and/or Creole.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job. Work is usually done indoors in a climate-controlled environment and usually quiet. Occasionally, the work may entail interacting with Oolite Art’s visitors and in an outdoor environment.

COMPENSATION:

The Membership Development Manager’s compensation level is commensurate with experience and includes a strong benefits plan, including health insurance, and 401(k) matching.