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The TAM Development Services Manager will work closely alongside the Membership & Database Officer to oversee all aspects of the museum’s CRM datable, Altru. The Development Services Manager will play a direct and critical role in supporting the daily revenue processing, acknowledgement, and reconciliation actions of the team, as well as overall data maintenance and record keeping. This position also serves as data/gift entry support and coordinates back office logistics for all TAM fundraising events, including the annual Gala and Luncheon.
This position will be integral member of a 6-person development team at TAM, with ample opportunities for professional development.
Responsibilities
Manages daily gift processing and reconciliation process for all incoming gifts and pledges; ensuring the correct reporting of daily entries directly to the Finance Manager and notification of appropriate sector staff about new gifts.
Works closely with Finance to ensure consistent and accurate gift coding
Build, automate and manage LYBNTY, and other financial dashboards for Devo team
Coordinates, reviews, and prepares acknowledgement letters for all sectors within a 72 hour turn around
Prepares timely and complete membership benefits packets for mailing
Prepares and sends quarterly pledge reminders across all sectors
Manages a variety of ongoing data clean-up projects, in support of the Membership & Database Officer
Occasional need to contact members/donors/trustees to resolve questions, inconsistencies, and missing data related to their donations.
Manages and tracks all requested database corrections from all TAM departments/staff
Provides Altru training for all staff, work-study students, volunteers, and interns, as needed
Reconciles contributed income on a monthly basis with Finance Manager, with support of Membership & Database Officer
Assists in coordinating data sharing/updates between different museum departments
Identifies new systems and tools for data efficiency; facilitates their implementation under the direction of the Membership & Database Officer
Coordinates Annual Donor Wall project and Annual Report project
Maintains organization and updating of department’s hardcopy donor files
Perform other duties as assigned
Requirements
Minimum of 2 years’ experience in CRM database, preferably Altru or other Blackbaud product
Excels at setting and managing realistic deadlines; strong time management skills.
Ability to multitask and juggle many projects at once.
The qualified candidate must be committed to the museum’s brand personality: innovative, passionate, civic-minded, gracious, and approachable.
Travel, Working Conditions, Physical Requirements and Environment include
The essential physical requirements of this position include:
Ability to spend approximately 90% of work day sitting at a computer desk
Continuously exchange information through listening and talking with staff, volunteers and individuals in the community.
Negligible local travel, less than 5% of work hours.
Some evening and weekend work as necessary per events schedule
Occasional need to stand, stop or walk for long periods of time
How to Apply
Please email a completed job application, cover letter and resume to: HR@TacomaArtMuseum.org. Please send cover letter and resume as a single attachment.
Include “DSM: First Name Last Name” in subject line.
No phone inquiries, please.
Tacoma Art Museum is an Equal Opportunity Employer
Tacoma Art Museum strongly encourages applicants from members of groups underrepresented in careers related to museums and the visual arts.
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Posted on July 10