Development Services Manager

Tacoma Art Museum

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The TAM Development Services Manager will work closely alongside the Membership & Database Officer to oversee all aspects of the museum’s CRM datable, Altru. The Development Services Manager will play a direct and critical role in supporting the daily revenue processing, acknowledgement, and reconciliation actions of the team, as well as overall data maintenance and record keeping. This position also serves as data/gift entry support and coordinates back office logistics for all TAM fundraising events, including the annual Gala and Luncheon.

This position will be integral member of a 6-person development team at TAM, with ample opportunities for professional development.


Manages daily gift processing and reconciliation process for all incoming gifts and pledges; ensuring the correct reporting of daily entries directly to the Finance Manager and notification of appropriate sector staff about new gifts.

Works closely with Finance to ensure consistent and accurate gift coding

Build, automate and manage LYBNTY, and other financial dashboards for Devo team

Coordinates, reviews, and prepares acknowledgement letters for all sectors within a 72 hour turn around

Prepares timely and complete membership benefits packets for mailing

Prepares and sends quarterly pledge reminders across all sectors

Manages a variety of ongoing data clean-up projects, in support of the Membership & Database Officer

Occasional need to contact members/donors/trustees to resolve questions, inconsistencies, and missing data related to their donations.

Manages and tracks all requested database corrections from all TAM departments/staff

Provides Altru training for all staff, work-study students, volunteers, and interns, as needed

Reconciles contributed income on a monthly basis with Finance Manager, with support of Membership & Database Officer

Assists in coordinating data sharing/updates between different museum departments

Identifies new systems and tools for data efficiency; facilitates their implementation under the direction of the Membership & Database Officer

Coordinates Annual Donor Wall project and Annual Report project

Maintains organization and updating of department’s hardcopy donor files

Perform other duties as assigned


Minimum of 2 years’ experience in CRM database, preferably Altru or other Blackbaud product

Excels at setting and managing realistic deadlines; strong time management skills.

Ability to multitask and juggle many projects at once.

The qualified candidate must be committed to the museum’s brand personality: innovative, passionate, civic-minded, gracious, and approachable.

Travel, Working Conditions, Physical Requirements and Environment include

The essential physical requirements of this position include:

Ability to spend approximately 90% of work day sitting at a computer desk

Continuously exchange information through listening and talking with staff, volunteers and individuals in the community.

Negligible local travel, less than 5% of work hours.

Some evening and weekend work as necessary per events schedule

Occasional need to stand, stop or walk for long periods of time

How to Apply

Please email a completed job application, cover letter and resume to: Please send cover letter and resume as a single attachment.

Include “DSM: First Name Last Name” in subject line.

No phone inquiries, please.

Tacoma Art Museum is an Equal Opportunity Employer

Tacoma Art Museum strongly encourages applicants from members of groups underrepresented in careers related to museums and the visual arts.

Posted on July 10