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The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual, dynamic reconsideration in the present. We are a place of gathering; we foster the exchange of ideas and inspire an expansive, inclusive understanding of human creativity.
The Manager of Engagement Revenue reports to the Associate Director and works closely with them on data, reporting, and analytics projects. They support the Engagement Revenue team with data processing and similarly support Engagement initiatives related to revenue, customer service, and programming.
Responsibilities
PRIMARY DUTIES AND RESPONSIBILITIES
Assist the Associate Director in the development of data-driven membership acquisition, retention, and upgrade strategies
Work closely with External Affairs Operations to maintain data hygiene, consistent reporting across teams, and ongoing data overlay of member database
Ensure digital transaction systems are administered correctly and efficiently, including events, discounts/promo codes, and membership/annual fund PLUs
Management of campaign data including list pulls for all member solicitations
Manage data collection, tracking, reporting, data cleanliness, and analysis for all department initiatives including revenue, customer service, and engagement projects
Work closely with the Associate Director to manage and monitor ongoing reports to evaluate efficacy, across channels, for all campaigns.
Collaborate with the Assistant Director to ensure ROI on campaign pieces is positive and is directly related to and affecting annual retention and renewal rates of members and donors.
Support the Member and Visitor Engagement team as needed by working any and all events or programming (lectures, workshops, classes, receptions) during the day, evening, and/or weekends.
Other duties as assigned.
Requirements
Qualifications
Minimum 3 year’s experience in project management and writing.
Strong analytical and strategic thinking skills required.
Strong interpersonal skills and demonstrated experience in working with cross-functional teams.
Superior communication skills, both written and oral.
Creative thinker and solution finder.
Demonstrated experience in taking initiative when planning and executing projects.
Outstanding organizational ability, accuracy, detail-oriented and accustomed to deadlines.
Attention to detail a must.
Experience with Microsoft Office (Excel, Word, PowerPoint) required, with an emphasis on strong Excel skills
Experience with Raiser’s Edge
Experience with and/or a strong desire to learn Tableau, and/or SQL
Bachelor’s Degree required.
Enthusiasm and desire to make an impact mandatory.
The Art Institute of Chicago is an equal opportunity, equal access employer fully committed to achieving a diverse and inclusive workplace.