The Membership Assistant is the first point-of-contact for members, donors, and the general public in-person, on the phone, and online; and serves as an important representative of the ISGM. The Membership Assistant helps the museum secure contributed revenue from Membership and Annual Fund contributions, as well as the Museum Pass Program (Libraries). Data entry and maintenance is required, so a willingness and ability to work with Excel and other databases as needed is a must. As one half of a two person team the Membership Assistant plays an essential role in the advancement of the Museum and is required to live the diversity, equity, accessibility and inclusion values of the museum’s strategic plan in all aspects of their role. The Membership Assistant reports to the Membership Manager, and works closely with the Development, Marketing, Information Technology, and Visitor Experience teams.
Gift processing: Processes contributions; enters data into CRM; generates and sends acknowledgements
Customer Service: Responds to membership telephone and email inquiries within one business day; greets guests at membership and cultivation events; helps liaise with ISGM Patrons
Membership benefit fulfillment: Ensures all members receive related communications and promised benefits at their respective membership level including event invitations, acknowledgement in donor listings, etc.
Renewal and acquisition campaigns: Helps plan and implement membership renewal and acquisition campaigns; liaises with internal partners and vendors as needed
Event coordination: Helps plan, promote, implement, and staff membership events (some evenings and weekends are required); maintains RSVPs for membership events; liaises with catering, program, marketing and other staff as well as outside artists and collaborators; helps create print and electronic event invitations; assists with other institutional events as needed
Database management: Maintains good data hygiene, oversees the development and extraction of membership related reports and lists from CRM (Tessitura), works closely with the CRM Manager to continually improve the functionally of our data management systems
Strategic planning support: Under the guidance of the Membership Manager support the strategic development of the Membership program, including a Membership assessment and refresh project to take place in the 2020-2021 fiscal year
Organizational Stewardship and Team Contribution: Actively participate in cross-departmental teams and projects, seeking ways to enable and enhance department and team objectives. Seek to understand and effectively represent organizational strategies, particularly supporting the museum by developing strong relationships with our staff, members/donors, visitors and partners
Other: Provides administrative, clerical and additional support as assigned by the Membership Manager; tracks budget related to membership activities (i.e. campaigns, events, supplies inventory, etc.); helps support the training of Visitor Services Assistants, and manages membership volunteers and interns as needed
Successful candidates for this position may have customer service and/or administrative experience in a number of fields, not just fine arts. Relatable experience might include: box office or administrative work in the performing arts, entertainment or sports industries, university or medical administration, hospitality or a number of other comparable fields.
1-3+ years’ work experience in a membership, fundraising, box office or customer service related position
Excellent verbal and written communication, and interpersonal skills
Proficiency in Microsoft Word, Excel, and Google Drive required - must love technology!
Experience working with CRM platforms, Tessitura experience a plus
Ability to work independently and as part of a dynamic (and fun!) team
Ability to relate effectively to diverse groups of people from all socioeconomic backgrounds
Good sense of humor and inquisitive nature
Flexibility to work weekends, evenings, and holidays as required