Steward yearly membership plan to meet or exceed budget goals;

Coordinate and implement direct mail and online efforts for annual membership acquisition efforts;

Strategize with the marketing department to develop membership promotions and materials;

Assist with the execution of member events;

Assist with retention efforts by contacting current members who are approaching their annual renewal date;

Responsible for member data entry and database maintenance;

Responsible for initial new member communication;

Answer inquiries by e-mail, regular mail and telephone, providing follow-up as necessary and logging all calls from response to resolution;

Handle appropriate administrative duties for the department, including, but not limited to, filing and following up with communications to members;

Assist with recruitment of potential members by entering new prospect profiles from various resources in an effort to meet annual new member goals;

Process and reconcile renewal and new member payments;

Attend and staff, as part of a broader Development Team, events and functions throughout the year; and

Responsible for other duties as assigned.

Bachelor’s degree;

Minimum of 2 years of relevant experience, preferably coordinating a membership program for a museum or cultural organization;

Detail-oriented, with strong organizational, analytical, and planning skills;

Excellent communication and customer service skills, both written and verbal;

Ability to work under tight deadlines in a fast-paced environment;

Experience with marketing efforts;

Proficiency in Salesforce (or similar CRM system) required; and

Must be available to work evenings and weekends as required.