• Working closely with the Executive Director, manage and lead the overall operations of the facility, including the following departments: Tour Operations, Retail & Ticketing, Sales & Marketing, Food & Beverage, Archives, Maintenance, Safety and Security.

• Keeping the Executive Director informed of current and future operational issues including financial management, critical staffing, human resources, archive preservation, and building maintenance.

• Collaborate with the leadership team to plan, develop and deliver a comprehensive, coordinated, diverse, inclusive, one-of-a-kind experience featuring both traditional and innovative exhibition experiences for diverse audiences.

• Regularly assess staff performance and the individual department’s progress in meeting short-term and long-range objectives.

• Assess all revenue and expense items to ensure maximum profitability.

• Assist with preparation of department labor and expense budgets.

• Meet with executive and leadership teams to discuss and resolve budgetary issues, review projects and programs, establish or redirect priorities, review policies and procedures and implement improvements.

• Implement improved processes to generate best possible workflow.

• Actively seek and execute cost saving measures and watch for the most efficient use of labor.

• Monitor the maintenance of building, facilities, equipment, and supplies in order to minimize damage, reduce waste and control costs.

• Ensure guest experience is exceptional and memorable.

• Oversee administration of contracts and invoices for external consultants and suppliers.

• Supervise human resources and employee relation matters.

• Ensures company and departmental policies and procedures are followed.

• Perform other duties as assigned.

DESIRED SKILLS, KNOWLEDGE AND ABILITIES

• Knowledge of best practices and benchmarks in the cultural attraction, museum or public experience fields.

• Expertise in budget development and management, project management, and personnel management.

• Experience in the principles of marketing and public relations, exhibition development and public presentation for cultural attractions.

• The ability to motivate, mentor, and retain talented staff and delegate and empower colleagues while creating a positive and effective work environment.

• A strong work ethic and proficiency at prioritizing, meeting deadlines, and managing multiple priorities while exceeding expectations.

• Strong leadership, interpersonal, planning, organizational, and decision-making skills.

• Exceptional written and verbal communication, problem-solving and time management skills.

• Organized, with excellent attention to detail.

• Able to quickly learn new information and act proactively in furtherance of organizational goals.

• Proficient in the Microsoft Office Suite.

WORK EXPERIENCE AND EDUCATION REQUIREMENTS

• Minimum of five years’ experience in cultural attractions, museums or related public experience in venues or attractions; at least three of these at a senior management level.

• Prior experience working with elite brands in media or cultural attractions preferred.

• A Bachelor’s degree required.

• An M.B.A. or other advanced degree preferred.