Patron Program Manager and Leadership Gifts Officer

Isabella Stewart Gardner Museum

The Isabella Stewart Gardner Museum is entering the third year of a five-year strategic plan that reflects Isabella’s radical experiment and a commitment to broadening audiences. The plan lays out a bold, contemporary vision for the future. Building on audience growth and dynamic program innovation in recent years, we are exploring ways to realize most fully the Gardner’s vast potential as a vibrant cultural resource and a catalyst for daring, meaningful, artistic experiences. The Patron Program Manager and Leadership Gifts Officer is a key member of the Development team that is responsible for the multi-million-dollar comprehensive Renewing the Promise campaign to implement the strategic plan and launch the Museum’s exciting next chapter.

Working closely with the Director of Individual Giving and Advancement and the Chief Development Officer, the Patron Program Manager and Leadership Gifts Officer will help to set the overall strategy and drive the activity to meet targets for patron giving and involvement, both annually and for the fundraising and audience-building efforts around the strategic plan. This position manages all cultivation, solicitation, stewardship, and development strategies for new and renewing patrons in the Friends of Fenway Court (FOFC) Patron Program. In addition, the person in this role is responsible for a portfolio of 100+ prospects and will position and participate in prospect visits, cultivation events, and solicitations for all aspects of individual giving. The role will take charge of every aspect of engagement and stewardship for their portfolio. The Patron Program Manager and Leadership Gifts Officer also helps to mentor the Development Assistants and provides support for other aspects of individual giving as appropriate.

Type of Position: Full-time, Salaried/exempt

Responsibilities
  • Achieve revenue and participation goals for annual and leadership giving from patrons

  • Drive the long term viability and success of the FOFC patron program and grow the number of patrons in the program by managing renewal and acquisition solicitations, stewardship efforts, and acknowledgment letters; tracking success metrics, making revenue projections, and monitoring program expenses

  • Serve as a thought partner on building the case for support around the strategic plan and secure patron participation in the Renewing the Promise campaign through multi-year annual commitments, increased giving, restricted giving, endowment support, and planned giving

  • Strengthen the Museum’s ladder of engagement by working with the Membership Manager to increase the conversion rate from member to patron and build a pipeline of patron prospects for governance roles

  • Expand prospect engagement and donor acquisition, aligning outcomes with funding and ISGM’s diversity, equity, accessibility and inclusion (DEAI) commitments through effective prospect diversification, strong relationship building, and best-practice program administration

  • Manage all operational/administrative actions required to maintain and grow patron/donor engagement, including but not limited to all inquiries, generation of correspondence and proposals; tracking of pledges and related actions. Help manage systems to ensure accurate credit lines and recognition for individual sponsors and donors

  • Provide support with Board appeals and proposals for major gifts and sponsorships

  • Fully collaborate with colleagues across the Museum; actively participate in Museum functions/cultivation/stewardship events for -FOFC and other development programs, and provide event support as needed, including evenings and weekends

Requirements
  • 5-7 years of fundraising experience

  • Demonstrated relationship builder

  • Entrepreneurial, strategic and skilled communicator

  • Superior written and verbal communication skills

  • Ability to work effectively both individually and as a team member

  • Professional understanding of fundraising processes, cultivation and stewardship protocols, and database record keeping policies

  • Strong organizational and interpersonal skills – including a sense of humor and customer service skills

  • Exemplary ability to work with a wide range of personalities and settings

  • Ability to articulate key components of the museum’s collections, programmatic initiatives, and fundraising objectives

Core Competencies:

  • Oral & Written Communication

  • Analytical and Forward Thinking

  • Building Collaborative Relationships

  • Results Orientation

  • Achievement

COVID-19 Protocols: The Museum follows Massachusetts State guidelines and the Center for Disease Control guidelines concerning COVID-19 safety and travel regulations. Face coverings are required by both employees and visitors. One way directionals are provided where possible and we follow social distancing guidelines. All employees working on-site are required to complete a Wellness Affidavit before each shift to ensure the safety and protection of employees as well as visitors.

Equal Opportunity Employer: Diversity, Equity, Access, and Inclusion is one of the core values we hold close to our business practices. ISGM is committed to affording equal opportunities to qualified individuals regardless of race, color, gender, gender identity, genetics, military/veteran status, pregnancy, religion, sexual orientation, age, national origin, ancestry, disability, or any other basis prohibited by applicable laws.

Request An Accommodation: Applicants with disabilities who are unable to fully access ISGM’s online application system may contact us at hr@isgm.org for assistance with a reasonable accommodation.

ISGM Core Values:

Isabella Stewart Gardner believed that art had the power to change lives and she built a beautiful, personal, and immersive Museum setting to do so. Today the Gardner is a living embodiment of her bold vision; a dynamic place where ideas and creativity in all its forms inspire visitors. Through exhibitions, music, programs, and performances we strive to tell new stories and challenge assumptions through diverse voices and community members.

Our Core Values are:

Creativity is our Legacy

Community is our Purpose

The Collection is our Catalyst

Diversity, Equity, Accessibility, and Inclusion are our Commitments