Lead Visitor Experience Strategy

• Define and continuously evolve Amant’s philosophy of visitor engagement in alignment with our mission and programming.

• Translate curatorial and programmatic goals into front-of-house practice, ensuring the team is prepared and inspired for each exhibition, program cycle, and event.

• Champion the visitor’s perspective in organizational conversations by advocating for the resources, training, and infrastructure needed to sustain a free, open-access model.

• Track and analyze visitor data, feedback, and trends; report findings to leadership and use insights to inform how we grow and improve.

• Maintain a consistent on-floor leadership presence; serve as the senior point of escalation for Gallery Assistants, Visitor Experience staff, and visitors.

Manage and Develop Your Team

• Directly manage the Visitor Engagement Supervisor; provide oversight, mentorship, and annual reviews for the full 12-person team.

• Build a team culture rooted in curiosity, care, genuine hospitality, accountability, and inclusion that reflects Amant’s values in every visitor interaction.

• Lead hiring for all visitor engagement roles; oversee onboarding, training materials, and staff development processes.

• Support the professional growth of all team members, with particular attention to part-time staff who may have fewer touchpoints with the organization.

• Address performance concerns promptly; document coaching and conduct issues in partnership with HR and department leadership.

Run a Thoughtful, Efficient Operation

• Lead day-to-day gallery operations: opening and closing readiness, gallery positions, break rotations, floor logistics, and visitor flow.

• Manage the department budget and resources responsibly.

• Establish and maintain policies and procedures for front-of-house operations across all campus locations.

• Oversee scheduling and staffing across gallery hours, public programs, and community events, including occasional evenings and weekends.

• Manage relevant operational systems and management tools, such as Homebase.

• Step onto the floor during high-traffic periods, openings, events, public programs, tours, or when coverage requires it.

Collaborate Across the Organization

• Partner with curatorial and programs staff to align visitor experience with each exhibition and program cycle; ensure front-line teams are prepared for exhibition content, sensory notes, access tools, and audience questions.

• Collaborate with design, publishing and communications on visitor-facing materials, signage, and messaging.

• Coordinate with operations and facilities on gallery readiness, accessibility, and safety.

• Support visitor feedback practices by identifying patterns and opportunities from front-line staff observations.

• Represent the visitor experience perspective in operational, exhibition, program, and planning meetings.

• Proactively identify and recommend improvements to gallery staffing models, visitor flow, training, and daily operating procedures.

Required Qualifications

• 4 to 6 years of managerial experience in visitor services, front-of-house management, or a related role at an art institution, with experience partnering and liaising cross-departmentally

• Master’s degree in art history, education, museum studies, or a relevant field

• Genuine interest and comprehensive knowledge of contemporary art

• Self-starter with ability to devise team structures and approach to gallery management and visitor flow

• Clear communication skills, with the ability to give clear feedback, invest in people you work with and know how to build trust across a diverse team.

• Demonstrate sound judgment and composure when responding to visitor concerns, conflicts, medical or safety situations, policy enforcement, or art protection issues

• Organized and operationally capable, with the ability to hold both the long view and the details of a complex weekly schedule

• Comfortable in a small, collaborative organization where roles sometimes overlap and adaptability matters

• Commitment to accessibility and to creating an environment that feels welcoming to everyone, including people who have never set foot in a contemporary art space before

Preferred Qualifications

• Experience with ticketing/CRM systems such as Eventbrite and ArtLogic, staff scheduling tools (Homebase), or visitor feedback platforms

• Experience supporting accessibility practices, sensory accommodations, multilingual visitor needs, school/group visits, or public programs

• Bilingual or multilingual communication skills

• Experience partnering with cross-functional teams in a museum, contemporary art center, performing arts venue, or visitor-centered nonprofit