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We’re looking for a Studio Operations Manager to fully own the day-to-day operations of our studio. This role replaces the founder in operational decision-making and ensures the studio runs smoothly, efficiently, and accurately without constant oversight.
This is not an assistant role. This is a hands-on leadership role for someone who loves and has experience implementing workflows, structure, and making things work better over time.
We’re focused on growing thoughtfully—using efficient systems, clear processes, and a strong foundation, all while keeping the work human, fun, and customer focused.
Responsibilities
Studio Operations & Inventory
Track and manage inventory across all products and materials
Monitor material levels (including silicone and handmade case supplies)
Order materials, packaging, shipping supplies, and studio equipment
Maintain organized, labeled inventory systems
Ensure all handmade products leave the studio in perfect condition
Implement efficiency systems across studio
Scheduling & Team Management
Set schedules and work hours for studio assistants
Train and onboard assistants
Enforce safety protocols and studio standards
Act as the point person for day-to-day studio operations
E-Commerce Operations & Accuracy
Ensure online inventory reflects real studio stock at all times
Design efficient workflows for shipping of DTC operations
Maintain accurate availability of products
Coordinate between production capacity and website listings
Update operational product information based on founder direction
Ensure returns, restocks, and exchanges are correctly reflected online
This role partners closely with the founder to keep the digital storefront aligned with real-world operations.
Systems & Workflow
Own and maintain operational spreadsheets and dashboards
Design, document, and improve workflows for efficiency
Create and update SOPs for production, safety, and quality control
Identify problems early and fix them without being asked
Customer Support & Returns
Design efficient and smooth customer experiences
Customize and manage return workflows and software
Manage the customer email inbox
Update and maintain customer interactions
Handle returns, exchanges, and address changes
Website & Operations Accuracy
Maintain accurate timelines and availability for handmade products
Update operational product information (based on founder direction)
Work with founder ensure website functionality aligns with inventory
Studio Finance
Run weekly payroll
Pay studio credit cards
Flag inventory or capacity risks before they become issues
What You Won’t Be Doing
Waiting for instructions
Asking for permission to fix obvious problems
Doing creative direction or brand decisions
Acting as a personal assistant to the founder
What Success Looks Like
The studio runs smoothly without founder involvement
Inventory, schedules, and workflows are always up to date
Problems are solved before they become emergencies
Systems improve continuously over time
Onboarding more studio assistants and enjoying expanding the business with care, joy and efficiency
Requirements
3+ years in operations, studio management, production, or inventory tracking with an e-commerce business
Experience with inventory tracking and spreadsheets
Comfort managing people and enforcing workflows
Strong problem-solving skills
Strong communication skills
Experience in a creative studio, art business, or product-based brand is a big plus!!
How to Apply
Please email work@baileyhikawa.com
A short introduction
Your resume
A brief example of a system, workflow, or operation you’ve improved
Must provide at least 2-3 references
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Posted on January 27