Visitor Service Associate

The Brick

the-brick.org

Visitor Service Associates

3 PT, limited term positions open until filled

The Brick is currently hiring three (3) Part-time, Temporary Visitor Service Associates (VSAs) to work with The Brick team through April 2026, with the possibility of an extension.

The Brick’s Visitor Service Associates will work with full time staff and security to ensure a safe and welcoming experience for visitors to The Brick. VSAs serve as The Brick’s frontline staff and offer exceptional service both in the gallery and at the front desk. In addition to maintaining smooth check-in and entry into exhibitions, VSAs ensure that visitors follow various policies of The Brick. SVAs can expect to be both stationary/sitting and active/moving around the gallery during shifts. This position is expected to work 3 to 4 days per week, and periodically during related programs that fall outside of regular museum hours. Hourly pay is $25 per hour

Responsibilities

What VSAs do at The Brick:

Operate the admission desk/system and provide office support including answering telephones, providing information to callers
Learn about the museum’s exhibition and program to provide helpful information and respond to inquiries
Engage in dialogue with visitors and answer questions about the exhibition
Remind visitors of museum policies and make sure they are followed in the gallery, while maintaining a polite demeanor and providing a positive experience.
Assist with the front of house set up, flow, and breakdown during programming and events

Requirements

Qualifications:

Have excellent communication and interpersonal skills and enjoy engaging with new people
Have experience in customer service, hospitality, or public-facing work
Have worked as part of a team and understand what it means to share responsibility for a common goal
Know how to interact diplomatically with the public
Adaptable to quick changes in work flow
Have a background or interest in learning about and working with contemporary art

How to Apply

This is a Regular, Part-Time, non-exempt, non-benefited position that reports to the Full Time staff team. This position is not eligible to participate in the medical benefit program and does not accrue vacation time.

Please send a cover letter and resume to info@the-brick.org

Please put “Visitor Service Associate” in the subject line  The Brick is an Equal Opportunity Employer

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