Job Title: Visitor Services Assistant
Department: Visitor Services
FLSA Status: Non-Exempt
Employment Status: Part-Time
Union Position: Yes
Hourly Rate: $19.75
Reports to: Visitor Experience Manager
PART-TIME VISITOR SERVICES ASSISTANT
Visitor Services Assistants (VSA) are part of the front-line staff of the Museum, providing a welcoming experience to museum visitors. VSAs are supervised by Senior Visitor Services Assistants and reports to the Visitor Experience Manager. This position is a union-represented position subject to terms of the Museum’s agreement with Local 2110, UAW, and is eligible for the New Museum’s employee benefits programs. This is a part-time position and pays $19.75 per hour.
Greets and welcomes visitors, providing outstanding service for a smooth and friendly admission and check-in process. Monitors and when necessary, assists with visitor flow.
Sells tickets for exhibitions, lectures, films, and special programs.
Assists with coat-check and distributes audio tours / guides to visitors.
Sells memberships and provides member support.
Maintains up-to-date knowledge of museum exhibitions, programming, membership benefits, events, and museum policies.
Accurately and professionally responds to visitor inquiries in person, on the phone and via email.
Informs visitors of museum policies, and safety protocols.
Restocks exhibition and museum brochures throughout the museum and throughout the day.
Assists with the organization and cleaning of work areas including the visitor services desk, office, coat and bag storage area, and brochure storage areas.
Provides some reception services for administrative staff.
Assists with check-in and admissions for public programming and special events.
Other duties as assigned relating to the operations of visitor services.
Applicants must have excellent customer service experience and be eager to provide professional, welcoming, enthusiastic, knowledgeable, and friendly service to museum visitors. Familiarity and comfort with computers and technology is essential. A passion for contemporary art is highly desired, and fluency in a foreign language is a plus. Visitor Services Assistants report to the Visitor Experience Manager.
Weekends and holidays required. A varying shift availability of early and evening hours are often required.
We offer a full comprehensive benefits package that includes Medical, Dental, Vision, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Reimbursement Program through the Difference Card, Commuter Benefits Program through the Difference Card, Voluntary Short Term Disability Plan and Long-Term Disability, Life Insurance, Retirement Plan, and other voluntary benefits.
Paid Time and Holidays Off
We offer part-time employees 7 sick days off through the fiscal year.
Please send a cover letter along with a professional resume to firstname.lastname@example.org with the subject line “Visitor Services Assistant.”
We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this JD describes you, then please apply for this role.