Visitor Services Associate

Jule Collins Smith Museum of Fine Art, Auburn University

Position Details

Position Information

Requisition Number S1568P

Home Org Name JCSM Operations Budget

Division Name Jule Collins Smith Museum

Position Title Visitor Services Associate

Job Class Code AB28

Appointment Status Full-time

Part-time FTE

Limited Term No

Limited Term Length

Job Summary

Reporting to the Visitor Services and Museum Store Manager at the Jule Collins Smith Museum of Fine Art, the Visitor Services and Museum Store Associate supports the “front of house” visitor amenities including general guest services, the Museum Store, and the Museum Café. Collaborates on high-optics visitor services for guests to the site toward the museum’s vision of a highly creative, outward-facing, visitor-centered institution in service to the university, the region, and the nation that welcomes everyone to explore, experience, and engage with the visual arts. Collaborates with colleagues across the museum, as well as the contract café operator, to align with the museum mission to reach and exceed institutional goals.

At Auburn, our work changes lives. Ranked by U.S. News and World Report as a premier public institution, Auburn University is dedicated to shaping the future of the people of Alabama, the nation, and the world through forward-thinking education, life-enhancing research, scholarship and selfless service. Auburn is nationally recognized for its commitment to academic excellence, community outreach, positive work environment, student engagement, and thriving community.

Auburn University was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years. Employees enjoy competitive benefits that include top-notch health insurance, generous retirement plans, tuition assistance for employees and dependents, flexible spending accounts and more!

Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-at-auburn.

Auburn University is committed to a diverse and inclusive campus environment. Visit www.auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.

Responsibilities

Essential Functions

  1. Supports the management of guest services, including all day-to-day, front-of-house operations, including front desk entrance, exit, public engagement, and the Museum Store, and the contract museum café operator, as well as other pertinent vendors to ensure the highest quality visitor experience. Assists in the training and scheduling of staff, students, and volunteers. Assists with administrative responsibilities associated with the CRM, such as visitation, ticketing, donor engagement fulfillment, payment processing, customer service, best practices implementation and university required finance, reporting, and cash management.

  2. Collaborates closely with all other museum units to include tour and engagement programming, financial reporting and equipment maintenance, safety and security, parking, housekeeping, and other related matters. Supports and assists with museum-wide evaluation programs, including visitor experience, exhibitions, and engagement. Collects visitor data, including but not limited to, how the visitor learned about the museum and the program, frequency of visitation, and visitor demographics.

  3. Supports the management of the Museum Store, assisting customers with sales transactions, inventory, store display, and other related responsibilities, all toward meeting sales goals. Helps with inventory control, including receiving, returns, annual physical inventory, maintenance of adequate stock and maintenance of inventory records. Supports the daily operations of the sales floor, including acting as a cashier and training, monitoring, and scheduling other sales floor staff.

  4. Supports the management of the contract café operator to ensure excellent customer service and alignment with the museum mission and brand, and that as a visitor amenity, it presents fresh, vibrant, and artful dining and beverage experiences. In collaboration with the Operations unit of the museum, ensures excellent maintenance of café equipment, custodial services, and other related matters.

  5. Performs other related duties as assigned.

Requirements

Minimum Education and Experience

Education Level: High School Diploma or equivalent

Years of Experience: 3 years

Area of Experience: Retail or patron services; experience in a cultural arts setting is desired.

Minimum Skills and Abilities

Knowledge of business, retail, and event management, merchandising, arts administration and education or other related fields, along with an understanding of and passion for culture and arts.

Knowledge of patron and guest services. Strong problem solving, conflict resolution, and interpersonal skills; ability to work well and collaborate effectively with and/or manage a wide range of diverse audiences including colleagues, staff, funders, sponsors, and other constituencies.

Excellent verbal and written communication skills.

Strong time management skills; comfortable with frequent interactions with individuals including donors/VIPs, faculty, and other colleagues and professionals; works well under pressure.

Minimum License and Certifications

Valid Driver’s License; CPR, AED, and First Aid certifications required or must be obtained within the first 180 days of employment.

Desired Qualifications

Proactive, engaging, positive, organized, and eager to collaborate and be a member of an active and busy team. Enjoys working with the public.

How to Apply

Posting Detail Information

Salary Grade 29

Salary Range $30,160 - $41,700

Job Category Arts/Museum

Working Hours if Non-Traditional: evenings, weekends and/or holidays

City position is located in: Auburn

State position is located: Alabama

Posting Date 04/12/2022

Closing Date

EEO Statement

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Documents Needed to Apply

Required Documents

  • Resume

  • Cover Letter

Optional Documents

  • Transcripts

  • Letter of Recommendation

  • Curriculum Vitae

  • Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • Do you have a high school diploma or equivalent?

Yes

No

  • How many years of experience do you possess in retail or patron services?

(Open Ended Question)

  • In which of your position(s) did you obtain this type experience?

(Open Ended Question)

Apply
Posted on May 3