The Visitor Services Lead works as part of a team to create and maintain a welcoming, informative, inclusive, and friendly experience for all visitors. Staff in this role proactively interact with Museum visitors to provide exceptional customer service and uphold the values of the Museum (creativity, connection, learning, accessibility, and accountability). The position assists the leadership team with overseeing the daily workflow of the Visitor Services Department. This position is primarily stationed in the Museum’s lobbies and may rotate throughout locations in the Museum as needed. This position does not assume managerial or staff supervision responsibilities. The VSA lead role supports the daily operations of the Museum.
The Portland Art Museum (PAM) strives to be an inclusive institution that facilitates respectful dialogue, debate, and the free exchange of ideas. With a deep commitment to artists – past and present – and freedom of expression, the Museum and Northwest Film Center’s collections, programs and staff aspire to reveal the beauty and complexities of the world, and create a deeper understanding of our shared humanity. We are a Museum for all, inviting everyone to connect with art through their own experiences, voices, and personal journeys. The Northwest Film Center (NWFC), a sister organization to the Museum, is a regional media arts resource and service organization founded to encourage the study, appreciation, and utilization of the moving image arts, foster their artistic and professional excellence, and to help create a climate in which they may flourish. PAM and the NWFC are committed to advancing equity and inclusion by creating a diverse and inclusive workplace. We will continue learning as we work to evolve as an Institution, recognizing that this journey has no end and our commitment must remain. We have an active equity team currently engaged in a year-long journey to examine our internal culture and the work we do through an equity lens. We look forward to having all colleagues join and contribute to this important work.