• Oversee and manage the museum’s admissions desk, including greeting guests, processing admissions, and offering information about exhibitions on view.

• Manage, schedule, and train a cohort of Visitor Services Associates, who are responsible for offering information to all visitors in-gallery, covering the front desk in the absence of the Manager, and maintaining general gallery security.

• Supervise the museum’s contracted security staff.

• Act as the first point of contact for all visitor questions, concerns, and complaints, and escalate such feedback to Senior Management as necessary.

• Perform routine maintenance checks and report deficiencies and items for repair to the Building Manager.

• Issue weekly reports to Senior Management, including admissions totals, zip code data, visitor feedback, and additions to the museum’s email list.

• Implement policies of equity and inclusion, including compliance with the Americans with Disabilities Act.

• Maintain the Museum Shop, including taking inventory and reordering product as necessary.

• Open and close the museum building on weekends.

• Maintain appropriate staffing levels during museum events and facility rentals, as requested by the Special Events and Partnerships Manager.

• 2-3 years of experience in a customer service environment.

• Superior verbal communication skills, as well as professional interpersonal skills.

• Experience working with point of sale systems.

• Ability to work well in a small, entrepreneurial team environment.

• Experience working in the arts and culture sector strongly preferred.

• High School Diploma required. Bachelor’s Degree preferred.

• Mastery of Microsoft Office Suite

• Experience with Point of Sale systems

• Background Check

Highly Desired:

• Bilingual in English and Spanish or Haitian Creole

• Experience with Altru or other databases