The Visitor Services Manager is a dynamic, forward-facing member of the museum’s team that leads the museum’s engagement with daily visitors. Reporting to the Director of Operations, they are responsible for implementing a visitor-centric model of customer service and maintaining a nimble, efficient front of house operation.
Oversee and manage the museum’s admissions desk, including greeting guests, processing admissions, and offering information about exhibitions on view.
Manage, schedule, and train a cohort of Visitor Services Associates, who are responsible for offering information to all visitors in-gallery, covering the front desk in the absence of the Manager, and maintaining general gallery security.
Supervise the museum’s contracted security staff.
Act as the first point of contact for all visitor questions, concerns, and complaints, and escalate such feedback to Senior Management as necessary.
Perform routine maintenance checks and report deficiencies and items for repair to the Building Manager.
Issue weekly reports to Senior Management, including admissions totals, zip code data, visitor feedback, and additions to the museum’s email list.
Implement policies of equity and inclusion, including compliance with the Americans with Disabilities Act.
Maintain the Museum Shop, including taking inventory and reordering product as necessary.
Open and close the museum building on weekends.
Maintain appropriate staffing levels during museum events and facility rentals, as requested by the Special Events and Partnerships Manager.
2-3 years of experience in a customer service environment.
Superior verbal communication skills, as well as professional interpersonal skills.
Experience working with point of sale systems.
Ability to work well in a small, entrepreneurial team environment.
Experience working in the arts and culture sector strongly preferred.
High School Diploma required. Bachelor’s Degree preferred.
Mastery of Microsoft Office Suite
Experience with Point of Sale systems
Bilingual in English and Spanish or Haitian Creole
Experience with Altru or other databases
This is a salaried position, with a Wednesday-Sunday schedule.
For special events, must be able to remain standing for several hours at a time. Position may require occasional lifting of 25 pounds or less.
The Museum of Contemporary Art, North Miami considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
Please email a cover letter, resume, writing sample and three references to email@example.com with subject Visitor Services Manager. No phone calls please.