The Queens Museum seeks a professional and charismatic Visitor Services Manager (VSM) to manage a museum wide effort to enhance visitor enjoyment at the Museum. The focus of this role is on creating a welcoming environment and improving access to the Museum’s exhibitions, learning experiences, public programs and resources through hands-on community interaction at the Front of House (FOH). The VSM is a public-facing, key representative of the Museum, who will serve as the point person and coordinator for special events held on premise, working closely with external vendors, caterers, and public representatives to ensure smooth logistical operations at the FOH.
The VSM reports to the COO and collaborates with all QM staff members. The VSM supports and co-supervises a team of Museum Experience Ambassadors (MEAs) and contributes to the MEA professional development program. Ideal candidates will bring an inviting and warm demeanor, exceptional communications skills and enthusiasm for art, culture and accessibility to the VSM role. Bilingual and Multilingual candidates fluent in Spanish, Mandarin, and/or ASL are strongly encouraged to apply, as more than 160 languages are spoken across the borough of Queens. The VSM work schedule is Wednesday through Sunday onsite at the Queens Museum (100%). Attendance at special events occurring during the evenings and holidays is required.