Visitor Services Manager

Sarasota Art Museum - Ringling College of Art + Design

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Visitor Services Manager will be responsible for managing the daily operation of the Visitor Services and Admission functions at the Sarasota Art Museum. This person will be responsible for hiring, staffing, scheduling, and training part-time Associates.

Responsibilities

DUTIES AND RESPONSIBILITIES:

  • Oversees daily activities of Visitor Experience Associates (VEAs). Schedules staff on a daily and seasonal basis. Coordinates staff substitutions and vacation leaves.

  • Manage, motivate and develop the VEA team to ensure customer service and visitor satisfaction is delivered to the highest standards, with a hands-on Management style.

  • Ensure all staff are fully briefed as to the days’ activities.

  • Monitor staff performance and conduct appraisals.

  • Administer breaks and shift scheduling plans.

  • Prepare, administer, and close out all cash drawer operations. Prepare daily deposits and cash reconciliation.

  • Oversees and is responsible for the computerized admission system and accompanying tech equipment. Manages implementation and maintenance of ticketing system; reviews, tests, and implements system upgrades; writes, maintains, and supports a variety of reports and queries utilizing appropriate reporting tools.

  • Anticipates, arranges and conducts computer and customer service training.

  • Handle visitor concerns, comments, and complaints that cannot be settled at the frontline level.

  • Responsible for all opening and closing procedures.

  • Produce and maintain effective procedural guidelines for all activities within designated areas and recommend improvements and changes whenever necessary to the Director of Visitor Experience in line with departmental objectives.

  • Develop and maintain Staffing Budgets with the organizational guidelines. Approves bi-weekly payroll.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to manage a non-exempt hourly staff of ten plus, including hiring, training, scheduling.

  • Strong understanding and appreciation of a customer service environment and the ability to encourage high standards of visitor care.

  • Strong working knowledge and high degree of competency of PatronManager or similar box office ticketing software and CRM systems (PatronManager, Raiser’s Edge, Altru, Tessitura, etc.).

  • Ability to take responsibility and act with authority and accountability.

  • Ability and willingness to work non-traditional hours, including weekends.

  • A demonstrated ability to think independently, take initiative and meet deadlines.

  • Well-organized, attentive to detail, ability to resolve conflicts, experience with teambuilding.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

  • Position involves evening, holiday and weekend work.

  • Requires significant walking and standing, climbing a small step ladder, stocking products on high and low shelves, and the ability to lift up to 30 lbs.

Minimum Qualifications:

  • 2 years of retail management and supervisory experience.

  • B.A. or equivalent experience.

  • Significant experience and competency with box office ticketing software and CRM systems (PatronManager, Raiser’s Edge, Altru, Tessitura, etc.)

Preferred Qualifications:

  • Management and supervisory experience with museum, cultural attraction or hospitality environment.

  • High degree of competency with PatronManager.

How to Apply

Open until filled. Apply on-line at https://ringling.simplehire.com

Ringling College of Art and Design is an Equal Opportunity Employer.

Apply
Posted on December 5