Responsibilities include the following areas:

Customer Service and Office Management:

• Provide excellent front-line, responsive service to both internal and external stakeholders through oral, written, and visual communication.

• Create and maintain a clean and inviting hospitality space.

• Welcome clients and vendors to our facility and direct them appropriately.

• Manage the main phone line; gather initial client expectations and requirements, vet questions, provide basic information and route calls as needed.

• Coordinate desk and phone coverage for breaks, lunches, and out of office time.

• Receive and sort mail, interoffice mail, and incoming/outgoing small parcels.

• Administer the crew credit cards, ferry cards, and museum membership cards.

• Keep the office well-maintained with office supplies and basic equipment.

• Coordinate internal company calendar with birthdays, work anniversaries, and social events.

• Work with Facility and Operations Managers to make improvements to client experience.

• Perform other duties as assigned.

Logistics:

• Understand and manage client expectations, requirements, and sensitivity.

• Manage service delivery on small, routine client engagements.

• Develop, write, and submit commercial documents such as estimates and invoices to the client in compliance with existing company policies and procedures.

• Utilize paper documents, company database and digital archives to the keep accurate and complete records.

• Update appointment calendars, schedule meetings, manage room use and act as backup to field scheduling and dispatch team.

• Attend Logistics team meetings.

• Perform other project duties as assigned.

Risk Management:

• Remain up to date on industry best practices and standards.

• Uphold Artech security protocols regarding access to, information about, and movement of all artwork held in our care.

• Maintain the confidentiality of our clients and the projects we work on.

• Enforce building security by following sign-in, escort, and identity verification processes on all guests.

• Evaluate requests to identify and mitigate risk.

• Adhere to all Artech safety policies.

Required Skills and Abilities:

• Proven work experience in similar roles.

• Excellent customer service, attention to detail and accuracy in communication.

• Demonstrated financial acumen and leadership skills.

• Strong collaboration and influencing skills.

• Ability to organize, multitask, prioritize, and work under pressure.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams and PowerPoint)

• Aptitude for data management

• Ability to obtain TSA CCSF training and an STA number.

• Must pass full background screening

• Familiarity with basic art terminology and art history is a plus.

• Uncompromising discretion and professionalism.