The Donor Relations Coordinator plays an integral role within the Advancement team fulfilling corporate and individual donor benefits, collaborating on stewardship strategy and engagement events, developing and implementing stewardship operations and procedures, and coordinating reporting and tracking efforts. Early morning and evening hours sometimes required.
- Monday – Friday 9am to 5pm (Evenings and weekends as required)
Donor Relations & Benefit Fulfillment
Serve as donors’ primary point of contact for benefit fulfillment, providing impeccable customer service and further developing donor relationships.
Assist in developing and implementing a comprehensive communication strategy around benefit fulfillment in partnership with relationship managers and communications team.
Coordinate redemption of all deliverables for corporate partners; track and fulfill internal and external requests.
Assist the Director of Stewardship and Donor Relations to create, plan and execute meaningful engagement opportunities for donors across the organization.
Support event planning and execution through managing RSVPs and invitation lists, creating event briefs, assisting with day-of event logistics, and collaborating with Special Events department as needed.
Develop and manage operational processes to improve workflow and efficiency, ensuring best industry practices are being met.
Implement improved processes, including educating team members and documenting procedures for future use.
Reporting, Benchmarking & Data Entry
Conduct monthly reports on benefit redemption for segmented groups within the donor population to be shared with executive leaders and relationship managers.
Manage benchmarking efforts for benefit redemption by gathering and documenting organizational wide stewardship data.
Update weekly benefit usage reports to be dispersed among corporate engagement team members.
Provides database support for the Advancement team and performs ongoing maintenance of donor records
Provide support to the Corporate fundraising efforts, including Employees for the Arts workplace giving campaign. Support includes and is not limited to campaign reporting, gift submission, gift research, special projects and data entry.
Assists with other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
Bachelor’s Degree in a related field, preferably Arts Administration, Nonprofit Management, Communications, Public Relations.
One to three years of nonprofit experience.
Must be fluent in English, both written and spoken.
Skills and Abilities:
Excellent attention to detail, time management skills and high level of organization.
Proficiency in MS Windows; Microsoft Office Suite, including Forms and Power Automate; Adobe Acrobat Pro.
Experience with Tessitura preferred; familiar with other database systems
Excellent written and verbal communication with all levels of staff, donors and patrons
Ability to work independently while handling multiple projects
Superior interpersonal and administrative skills
Strong analytical and decision-making skills
Morning and evening hours as required
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Some standing, walking, bending, frequent use of hands, stooping and light lifting (at least 10 pounds) is needed.
The noise level in the work environment is usually moderate.