• Ensure members of the public are offered exceptional customer service.

• To be professional and efficient to all visitors, as the first point of contact for all customers when Box Office is closed.

• Upsell and cross-sell specific products to ensure sales targets are met eg. guidebooks/Friends of Jupiter memberships

• Actively selling shop products and promoting events, courses, memberships

• Engage with the visitor to establish the best ticket option/price for their needs when Box Office is closed.

• To ensure the smooth running of the front desk including checking prepaid visitors and friends of Jupiter.

• To ensure the Shop/Reception area is kept presentable at all times.

• Shop stock replenishing, pricing and labeling.

• Assisting with Online shop fulfilling orders etc.

• Assisting with groups bookings.

• Dealing with general enquiries, emails and telephone calls.

• Ensuring computer records and contact lists are kept up to date.

• Exceptional Customer Services

• Proven Retail Experience

• Driving Licence due to location

• Excellent communication skills both written and verbal

• Super organisational skills with good attention to detail

• Trustworthy and reliable

• To be professional and efficient with visitors

• Confident and able to deal with people at all levels

• Professional appearance

• Team player

• Basic knowledge of using MS Outlook, MS Word and Excel

It is essential that any visitors and/or callers to Jupiter are greeted in a polite manner that leaves a favourable impression.