Development Coordinator

Museum of Craft and Design

Reports to: Development Manager

Status: Full-time, non-exempt; occasional nights and weekends required

Starting pay: $23-26 DOE

The Museum of Craft and Design (MCD) is the only museum in San Francisco devoted to craft and design. Founded in 2004, MCD showcases designers, makers, and artists through an exciting and distinctive series of craft and design-focused exhibitions and public programs. As a non-collecting institution, the museum actively collaborates with artists, designers, museums, and universities, as well as design venues and practitioners to create inspirational experiences in the world of craft and design for visitors of all ages.

Under the supervision of the Development Manager, the Development Coordinator acts as the primary point person for the Museum of Craft and Design’s membership program and assists with the administration of the Development department. The Development Coordinator maintains the museum’s donor database, assists with development related events and programs, accurately processes all gifts, acknowledgements, and reports, and participates in activities designed to recruit and retain membership and donor support.


Primary Responsibilities:

  • Serves as primary point person for the Museum of Craft and Design’s membership program

  • Plans and implements regular member events and programs to maintain engaging benefit offerings for the membership base

  • Answers inquiries regarding membership from current and prospective members via phone, email, at museum events, and in the community

  • Assists Development Manager in coordination of special fundraising events including galas, auctions, and development related cultivation events

  • Assists, implements, and coordinates all aspects of the donor travel program

  • Collects and enters development data in the Altru donor-base system, accurately processing donations, membership dues, and payments for fundraisers, member tours and member travel while promptly updating inconsistencies, missing, or incorrect data

  • Coordinates and composes all acknowledgement correspondences for gifts and memberships in a prompt manner, routing them for review, signing and mailing

  • Prepares membership welcome correspondence, cards, and member benefit packages

  • Coordinates member renewal, upgrades, acquisition efforts, and membership drives

  • Coordinates printing and mailing activities for membership and development efforts

  • Ensures timely and accurate acknowledgement and fulfillment of member benefits

  • Assists in preparation of membership and development reports for Board and committee meetings and upon request, maintaining a high level of confidentiality and accuracy

  • Monitors progress toward revenue goals, providing reports for departments, Board, Executive Director, and Associate Director

  • Liaises with Development Manager and Business Director to ensure smooth processing of donations, gifts, and membership and that payments are delivered to the Business Director in a timely manner

  • Maintains records for Development department budget and tracks membership and development fundraising goals

  • Ensures daily best practices and policies associated with member, donor, and prospect management; maintains security, accuracy and integrity of database and patron information

  • Assists with ongoing membership and visitor evaluation projects and actively assists in building positive relationships with members and guests on and off site

  • Orchestrates and installs donor wall updates once a year

Additional Responsibilities:

  • Implements, enters, and tracks grant awards and necessary reports in partnership with the Executive Director and Associate Director

  • Implements and maintains effective paper and electronic record management for grants

  • Additional duties as required


Required Knowledge, Skills, and Qualifications:

  • Bachelor’s degree and 1-3 years experience with donor database systems or an equivalent combination of training and experience; experience with Altru or Blackbaud software strongly preferred

  • Highly proficient in the use of computers and software applications including database management; willingness and ability to learn new applications

  • Demonstrated organizational skills and ability to balance priorities and meet deadlines promptly in a fast-paced office

  • Excellent written and oral communication skills; possess strong writing, editing, and proofreading skills

  • Ability to appropriately handle sensitive information and communications with members, donors and stakeholders with integrity, confidentiality and accuracy

  • Possesses excellent interpersonal skills, initiative, sound judgment, positive attitude, and ability to work independently as well as in a team environment

  • Familiarity with and enthusiasm for non-profit arts organizations a plus

How to Apply

Please submit resume and cover letter via Indeed. No phone calls please. Due to the anticipated number of applicants, only those candidates selected for further review will be contacted.

The Museum of Craft and Design is an equal opportunity employer committed to a diverse work environment. Under the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

Posted on June 2