• Prepare coded paperwork, and process check, cash, and credit card payments;

• Work closely with accounting department to process checks, credit cards, and invoices; reconcile reports with accounting as needed;

• Prepare fulfillment packets for Museum and Support Groups which include preparing and printing membership cards, acknowledgement letters, and additional materials as needed;

• Prepare gift acknowledgement letters for general donations including Individual gifts, Corporate and Foundation gifts, and Development Event gifts;

• Ensure accuracy on printed materials including membership cards and/or renewal and acknowledgement letters;

• Review and update records in Raiser’s Edge to ensure accurate, timely and current donor, prospect, and membership records;

• Assist with mailings from the Museum, assist in developing mailing lists (both internal and external), obtain cost estimates from mailing houses if needed, assist staff and volunteers with bulk-rate mailing needs;

• Assist with renewal notice mailings and reporting revenue data. Provide statistical reports;

• Interact effectively with a wide range of Museum staff, supporters, volunteers, and visitors.

Minimum Qualifications:

• Bachelor’s degree, preferably in arts/non-profit administration, business, marketing or related field; or equivalent experience.

• Minimum two years’ progressively responsible experience working with a donor database system, preferably Raiser’s Edge.

Knowledge of:

• Automated fundraising software, Raiser’s Edge preferred.

• Querying and reporting from databases.

• Basic principles of development and fundraising in a non-profit, preferably in a museum.

Skill and ability to:

• Be detail oriented, emphasizing accurate and timely high-volume data processing

• Consistent and accurate data entry of minimum 45wpm.

• Communicate efficiently and effectively with tact and diplomacy, both in person and on the telephone.

• Communicate effectively in writing, with excellent composition, grammar, and proof-reading skills.

• Maintain confidentiality of information.

• Multitask on several assignments and remain highly organized, with persistent follow-up and an ability to handle shifting priorities with limited supervision.

• Resolve complex problems with skill and diplomacy.