Visitor Experience Representative

Yerba Buena Center for the Arts

Visitor Experience plays a leadership role in creating a welcoming all guests to YBCA, ensuring that guests feel welcome and positive experience engaging with us.

This team interacts with a broad range of people daily, including visitors, special event guests, YBCA collaborators, venue rental clients, and more. In addition to making all guests feel welcome and valued, this position is accountable for processing admissions, event tickets, memberships, donations, and merchandise. This position requires a strong attention to detail and exceptional interpersonal communication skills. Ideal candidates will have prior experience in a box office environment and/or customer service.

Responsibilities
  • Create a welcoming and warm experience for all YBCA visitors

  • Provide effective customer service in-person, over the phone, and via email

  • Handle transactions for admissions, event tickets, memberships, donations, exchanges, refunds and merchandise

  • Generate interest in YBCA’s offerings by effectively explaining them to visitors

  • Suggest events, programs, and membership offerings to visitors, based on their interests

  • Demonstrate a well-rounded understanding of YBCA’s mission, vision and brand

  • Partner with security staff, events staff, and gallery guides to deliver an exceptional visitor experience

  • Resolve customer services issues and/or elevate them to Management when appropriate

  • Operate computer, printer, and telephone equipment used for transactions

  • Ensure visitor data is entered into our database in an accurate and timely fashion

  • Provide event support and assistance to YBCA rental clients, as needed

  • Reconcile cash/checks and charges with ticket sales daily

  • Attend all staff and departmental meetings as required by management and participate in cross-departmental initiatives as required

  • Other duties as assigned.

Requirements
  • High school diploma or GED required

  • Minimum of 2 years experience in box office, ticketing or similar point-of-sale position highly preferred

  • Familiarity with computerized ticketing systems (Tessitura, Eventbrite, Ticketmaster, etc)

  • Excellent written, verbal and interpersonal communication skills

  • Strong teamwork orientation; able to work well with diverse staff, clients, and patrons

  • Accuracy and integrity in handling financial transactions and large sums of money

  • Comfortable operating PC computer systems and software, telephones and office equipment

  • Ability to work variable schedules, including days, evenings, weekends, or holidays

  • Must be available a minimum of 3 days a week, including at least one weekend day

How to Apply

Send your resume and brief cover letter outlining your interest to jobs@ybca.org. Please include “Visitor Experience Representative, your name” in the subject line of your email.

Please, no phone calls or faxes—really. While we love your enthusiasm, due to the volume of applications and our limited resources, we will respond only to applicants we intend to interview. If you receive our automated thank you, we have received your resume and there is no need to follow up.

Principals only. We do not accept resumes from third parties and we will not pay fees to any agency or firm. Any unsolicited resumes received will be considered the property of YBCA and will be processed accordingly.

We wish you the best of luck in your job search!

Contact
Posted on May 31