Visitor Experience plays a leadership role in creating a welcoming all guests to YBCA, ensuring that guests feel welcome and positive experience engaging with us.
This team interacts with a broad range of people daily, including visitors, special event guests, YBCA collaborators, venue rental clients, and more. In addition to making all guests feel welcome and valued, this position is accountable for processing admissions, event tickets, memberships, donations, and merchandise. This position requires a strong attention to detail and exceptional interpersonal communication skills. Ideal candidates will have prior experience in a box office environment and/or customer service.