• Warmly greets everyone in the building and on the grounds.

• When assigned to the galleries monitor guests and the facility, answer questions, enforce rules, and act as an ambassador for the Foundation.

• Supports other front-line staff in their duties.

• Continuously expands personal and required knowledge of Barnes services, collection, exhibitions, and actively participates in required trainings.

• Leads and engages in conversation with guests about the Foundation, its history, collection and special exhibits.

• Makes guests aware of the Foundation’s classes, programs, events and gallery talk schedule.

• Monitors guest behavior and report anything unusual to his/her supervisor.

• Oversees the safety and protection of the Foundation’s collection, property and grounds by enforcing Foundation rules and regulations.

• Provides superior service in greeting and assisting Barnes guests visiting the permanent collection, exhibitions and/or attending events and programs.

• Using the training and protocol provided by the Foundation, assists guests at all interaction points including exhibition and permanent collection entrances, event arrival, coat check, facility wayfinding, building grounds.

• Assist guests with emergency egress, medical emergencies and other duties as assigned.

• Identify opportunities to promote memberships to interested parties.

• Ensure that the building public and Gallery spaces are ready for visitors and guests.

• Restocks printed materials and technology devices.

• Provides assistance with guests’ special needs, including helping those requiring assistance with movement.

• Handles challenging situations with the public quickly and effectively, with skill and professionalism.

• Works with various technology platforms to scan tickets and distribute tour devices including the Barnes App, giving instructions and ensuring guest ease of use.

• Collect guest experience feedback including suggestions, compliments, and complaints to supervisors at the end of each shift.

• Treats all guests with respect and courtesy; works collaboratively with staff and volunteers to ensure the guest experience is positive.

• Communicates utilizing a two-way radio and earpiece with the Foundation’s protection services command center.

• Adheres to Foundation policies, including those regarding attendance, punctuality and dress code.

• Serve as a critical member of the emergency response team, providing guidance and help to guests and information to the supervisor on duty for emergency situations including fire, theft, damage and protest.

• Performs other duties as assigned.

• High School diploma or equivalent education and experience.

• One (1) to two (2) years of any combination of training or experience in customer/guest services, hospitality, event management, or protection services.

• Completion of Barnes Foundation Associate training coursework.

• Must have a pleasant demeanor and a genuine interest in communication with members of the public and providing assistance to guests.

• Outgoing personality with excellent interpersonal skills.

• Possess good conflict resolution skills.

• Ability to maintain a calm exterior presence during periods of high volume, high stress, or unusual events.

• Demonstrate strong attention to detail.

• Highly organized.

• Knowledge or interest in art, protection and safety. Art background/interest a plus.

• Must be able to engage guests in conversational English; bilingual or multilingual skills a plus.

• Ability to understand and apply a significant amount of detailed information.

• A demonstrated ability to multi-task.

• Must have a flexible schedule with the ability to work weekends, including some evenings and holidays as needed.

• Proficiency in digital tools including Microsoft products, project management packages and modern communication tools.

Competitive Benefits Include:

Parking and transit flexible spending accounts; 403(b) with matching contributions; Employee Assistance Program; as well as paid sick time.