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Appointment
A one-year term appointment begins June 1, 2020, with an opportunity to extend to a second year, based on mutual interest and successful performance in the role.
Position Overview
Reporting to Senior Manager of Visitor Experience, a full-time EPP Guide is responsible for warmly welcoming visitors; delivering authentic, consistent information about Glenstone’s collections, mission, core values, campus and programs, learned through intensive training; and engaging visitors in dialogue about art, architecture, and landscape. In addition to their guiding duties, EPP Guides benefit from professional enrichment activities designed to foster personal and professional discovery and growth.
EPP Guides work a schedule that supports the museum’s operation as a visitor-centric destination. A typical workweek is Wednesday–Sunday. Wednesdays are devoted to professional enrichment activities, ongoing training, and all-staff meetings and team building; Guides work with visitors Thursday–Sunday during museum operating days; regular days off are on Monday and Tuesday. During preparation for special openings or visits, other hours may be required.
Desired Attributes & Characteristics
The ideal candidate for Glenstone’s Emerging Professionals Program is passionate about working with people, is dedicated to delivering exceptional visitor service, and possesses a genuine enthusiasm for art, architecture, culture, and sustainability. EPP Guides should be self-motivated, eager to learn, reliable, and exhibit a high level of professionalism and maturity. Exceptional communication skills, interest in working collaboratively as part of a team, and flexibility are crucial to being successful in the role.
Responsibilities
Warmly and respectfully engage with each visitor, honor their intentions for visiting Glenstone, invite their perspectives, and respond appropriately.
Create a contemplative, dialogic experience for individuals and groups of visitors.
Quickly achieve proficiency in Glenstone’s mission, history, collections, changing programmatic content, and campus through intensive training.
Deliver correct and consistent information about Glenstone.
Continue to learn and deepen knowledge about Glenstone’s collection and its areas of focus.
Collaborate respectfully with the internal curatorial, conservation, registration, program, administration, and operations teams, and with external partners and colleagues.
Prepare for, attend, and participate in professional enrichment activities.
Complete independent and collaborative projects as assigned.
Embrace the opportunity for personal and professional growth through exposure to multiple, perhaps unexplored career paths.
Requirements
Required Skills & Experience
Ability to engage directly, enthusiastically, meaningfully, and respectfully with visitors and colleagues from all backgrounds and with any level of knowledge of art, architecture, and landscape.
Exceptional customer service, social, and communication skills.
Punctuality and reliability.
Intellectual curiosity about and familiarity with the art of our time.
Desire to learn and demonstrate organizational and museum best practices, including those unique to Glenstone and its core values.
Strong organizational and time-management skills. Respect for deadlines.
Ability to spend up to 100% of guiding time standing, walking, and moving around the property.
At least one year of experience interacting with the public.
Prior experience working successfully as part of a team.
Bachelor’s or Associate degree.
Valid driver’s license.
Preferred Qualifications
Public speaking experience.
Prior hospitality experience.
Prior museum experience, or experience working in the arts and/or cultural fields.
Multi-lingual.
Salary & Benefits
Glenstone offers an entry-level salary of $33,000, that is paid hourly. The EPP Guide position is non-exempt and eligible for overtime. We provide a total benefits package that helps you manage your health, protect your income, and prepare for the future. To promote collaboration and show appreciation to associates, Glenstone provides a weekly staff appreciation lunch, a health and well-being program, and volunteer opportunities. Glenstone provides uniforms which are required to be worn when the museum is open to the public.
Benefits include medical, dental, and vision insurance; life, long-term and short-term disability, and AD&D insurance; a Flexible Spending Account (FSA); a 401(k) retirement account with a matching contribution; an Employee Assistance Program (EAP); carpooling incentive; and tuition reimbursement.
How to Apply
Applications will be accepted through March 1, 2020. The position start date is June 1, 2020. Interested candidates should submit the following documents electronically to Glenstone:
Cover Letter
Resumé
Choice of a one-page personal statement or a video up to two minutes in length answering: What about working at Glenstone is most attractive to you at this stage in your career?
Two professional references (names, titles, phone numbers, and email addresses)
Incomplete applications will not be considered.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
To apply, visit: https://www.glenstone.org/about/careers/
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Posted on February 6