A one-year term appointment begins June 1, 2020, with an opportunity to extend to a second year, based on mutual interest and successful performance in the role.
Reporting to Senior Manager of Visitor Experience, a full-time EPP Guide is responsible for warmly welcoming visitors; delivering authentic, consistent information about Glenstone’s collections, mission, core values, campus and programs, learned through intensive training; and engaging visitors in dialogue about art, architecture, and landscape. In addition to their guiding duties, EPP Guides benefit from professional enrichment activities designed to foster personal and professional discovery and growth.
EPP Guides work a schedule that supports the museum’s operation as a visitor-centric destination. A typical workweek is Wednesday–Sunday. Wednesdays are devoted to professional enrichment activities, ongoing training, and all-staff meetings and team building; Guides work with visitors Thursday–Sunday during museum operating days; regular days off are on Monday and Tuesday. During preparation for special openings or visits, other hours may be required.
Desired Attributes & Characteristics
The ideal candidate for Glenstone’s Emerging Professionals Program is passionate about working with people, is dedicated to delivering exceptional visitor service, and possesses a genuine enthusiasm for art, architecture, culture, and sustainability. EPP Guides should be self-motivated, eager to learn, reliable, and exhibit a high level of professionalism and maturity. Exceptional communication skills, interest in working collaboratively as part of a team, and flexibility are crucial to being successful in the role.