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The 9/11 Memorial & Museum seeks a dynamic, frontline fundraiser to join our dedicated on-site fundraising Museum membership team as a full-time membership assistant. The incumbent will engage in proactive face-to-face interaction with members and prospective members with a primary focus on selling and renewing memberships as well as servicing members’ ticketing needs at the Membership Desk and outside on the Memorial plaza.
Responsibilities
Proactively engage in conversations with all Museum visitors while disseminating information about the Membership program and encouraging visitors to join
Provides an overall positive experience to prospective members, while offering an excellent concierge service to current Museum members
Assists members with guest and admission tickets, fulfills membership materials for memberships sold at the Membership Desk, and distributes audio guides to members and member guests
Maintains membership records including processing new and renewing memberships; ensuring records are up-to-date and database is accurate
Assists the Membership department in management of guided tours, member previews, and events
Tracks and reports prospect/member feedback to supervisor
Performs other duties, as assigned
Requirements
VOLUNTEER REQUIREMENT
Participates in the annual 5K Run/Walk and Community Day and September 11th commemoration, as assigned
Assists with other special projects and events in support of all 9/11 Memorial & Museum, as assigned
QUALIFICATIONS/SKILLS REQUIREMENT
Proven ability to work in a team setting and serve as a reliable team player with a positive attitude and outgoing personality who is capable of successfully adapting to new challenges is strongly preferred
Excellent attention to detail with strong oral, written communication, and presentation skills is necessary
Ability to multitask, think proactively, creatively, and independently; capable of listening to customers, identifying issues/problems, and offering solutions
Prior experience within a cultural organization or attraction is a plus
Professional appearance required
Associates degree preferred
Minimum 1+ years of customer service, hospitality, or retail experience required
Point-of-sale experience, including handling credit cards and maintaining security of confidential information
Computer experience with general proficiency in MS Office desirable
A uniform will be provided and is required to be worn during working hours
Ability to take direction from multiple supervisors
Knowledge of a second language is helpful
Working nights/weekends/holidays are required
How to Apply
Include title of position in the email subject field
Please state the job board or website where posting was seen
Send a brief cover letter and resume to 911mmiajobs@911memorial.org
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Posted on January 6