Membership Assistant

9/11 Memorial & Museum

The 9/11 Memorial & Museum seeks a dynamic, frontline fundraiser to join our dedicated on-site fundraising Museum membership team as a full-time membership assistant. The incumbent will engage in proactive face-to-face interaction with members and prospective members with a primary focus on selling and renewing memberships as well as servicing members’ ticketing needs at the Membership Desk and outside on the Memorial plaza.

Responsibilities
  • Proactively engage in conversations with all Museum visitors while disseminating information about the Membership program and encouraging visitors to join

  • Provides an overall positive experience to prospective members, while offering an excellent concierge service to current Museum members

  • Assists members with guest and admission tickets, fulfills membership materials for memberships sold at the Membership Desk, and distributes audio guides to members and member guests

  • Maintains membership records including processing new and renewing memberships; ensuring records are up-to-date and database is accurate

  • Assists the Membership department in management of guided tours, member previews, and events

  • Tracks and reports prospect/member feedback to supervisor

  • Performs other duties, as assigned

Requirements

VOLUNTEER REQUIREMENT

  • Participates in the annual 5K Run/Walk and Community Day and September 11th commemoration, as assigned

  • Assists with other special projects and events in support of all 9/11 Memorial & Museum, as assigned

QUALIFICATIONS/SKILLS REQUIREMENT

  • Proven ability to work in a team setting and serve as a reliable team player with a positive attitude and outgoing personality who is capable of successfully adapting to new challenges is strongly preferred

  • Excellent attention to detail with strong oral, written communication, and presentation skills is necessary

  • Ability to multitask, think proactively, creatively, and independently; capable of listening to customers, identifying issues/problems, and offering solutions

  • Prior experience within a cultural organization or attraction is a plus

  • Professional appearance required

  • Associates degree preferred

  • Minimum 1+ years of customer service, hospitality, or retail experience required

  • Point-of-sale experience, including handling credit cards and maintaining security of confidential information

  • Computer experience with general proficiency in MS Office desirable

  • A uniform will be provided and is required to be worn during working hours

  • Ability to take direction from multiple supervisors

  • Knowledge of a second language is helpful

  • Working nights/weekends/holidays are required

How to Apply
  • Include title of position in the email subject field

  • Please state the job board or website where posting was seen

  • Send a brief cover letter and resume to 911mmiajobs@911memorial.org

Posted on January 6