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POSITION OVERVIEW
The 9/11 Memorial & Museum seeks a dynamic, sales-driven membership assistant to be part of our dedicated on-site fundraising Museum membership team.
This position requires a candidate with exceptional sales, communication, and interpersonal skills, with experience in customer service and data entry, as well as attention to detail and accuracy, to sell Museum memberships both at the membership desk inside the Museum and outdoors on the Memorial plaza. The membership assistant will disseminate information about the membership program and answer general questions about the Memorial and the Museum encouraging visitors to join, providing an overall positive experience to prospective members and museum visitors, while also offering a high standard of excellent service to current members. Candidates will be required to work evenings, weekends, and holidays as scheduled.
Responsibilities
Face-to-face interaction with members and prospective members who approach the membership desk with a primary focus on selling and renewing memberships, servicing members’ needs inside the Museum at the Membership Desk and outside on the plaza
Assist members with guest and admission tickets, fulfill membership materials for memberships sold at the Membership Desk and distribute audio guides to members and member guests
Provide membership and Museum information while maintaining a customer-focused attitude
Maintain membership records including processing new members and renewing memberships; ensure records are up-to-date and database is accurate
Aid with other sectors of development including working events on- and off-site, including but not limited to, the benefit dinner, 5K, anniversary ceremony, and public programs
Promote membership and/or the Museum at events including the Tribeca Film Festival and other city-wide events
Lead VIP tours of the Museum and the plaza
Assist the membership department in management of guided tours, member previews and events, and general clerical and customer-service duties as assigned
Track and report prospect/member feedback to supervisor
Work closely with other departments, particularly the Operations department
Perform other duties as assigned, including assistance with direct mail campaigns (including printing, assembling, and envelope stuffing), fulfilling and acknowledging new and renewed memberships, answering phones, updating member records in the Raisers Edge database
Requirements
Associate’s degree preferred
One to three years of customer service, hospitality, or retail experience required
Point-of-sale experience, including handling credit cards and maintaining security of confidential information
Must have experience with databases and general computer skills including MS Office
Proficiency with POS system and Raisers Edge is strongly preferred
Prior experience working in a membership environment is a plus
Professional appearance required
Excellent attention to detail is necessary, with strong oral, written communication, and presentation skills
Ability to multitask and think proactively, creatively, and independently; capable of listening to customers, identifying issues/problems, and offering solutions
Reliable team player with a positive attitude and outgoing personality who is capable of successfully adapting to new challenges is strongly preferred
A uniform will be provided and is required to be worn during working hours
Ability to take direction from multiple supervisors
Knowledge of a second language is helpful
Working nights/weekends/holidays are required
How to Apply
Include job title in the email subject field.
Please state the location where job posting was seen.
Send resume to 9/11 Memorial Jobs – Institutional Advancement 911mmiajobs@911memorial.org
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Posted on February 13