Business Management

• Manages local office and field team.

• Adheres to all guidance regarding client communications, emails, information sharing, project planning and reporting. Ensures that all direct reports are aware of and follow guidance for their applicable communication/information/documentation tasks.

• Proactively builds relationships and fosters business development.

• Monitors revenue and provides Leadership sufficient information for planning/forecasting.

• Participates in yearly strategic planning sessions. Travel may be required.

Operations Management

• Responsible for timely response to client requests and excellent customer service: calls and emails responded to by end of day and follow up on outstanding/pending requests or jobs.

• May respond to new or existing client/customer service requests directly or assign to other members of the team.

• Ensures all communications are timely, professional and include complete and necessary information.

• Estimates for field work and transportation for clients, coordinate location-specific estimates with crating and storage departments.

• Works with Project Managers to schedule all jobs and allocate employee, vehicle, and material resources for jobs in field.

• Monitors and maintains physical location cleanliness, safety, and overall maintenance and function by scheduling and directing warehouse tasks as necessary.

• Upholds high standards for storage services in handling, care, data management, and client needs.

• Communicates and collaborates with management teams across locations to keep consistency of products, services, and processes company wide.

People Management

• Leads all communication with direct reports: daily operations, job scheduling, training, and company updates. May assist with HR needs.

• Leads daily morning meetings with all staff to discuss jobs for the day. Includes crating, collections, storage or other staff to communicate project-specific information. Keep meetings short and efficient, but ensure necessary info is shared, redirect conversation as necessary.

• Ensures all employees are prepared for daily jobs, including information about upcoming jobs and proper preparation of equipment and materials.

• Leads monthly meetings with art handling teams to include training, communication, and morale-building activities. May invite “specialists” from other areas of the company or within the team to share information and cross-train on these areas of expertise.

• Prepares and delivers semi-annual reviews for all direct reports. Gather feedback from other managers to ensure a complete picture of employee strengths and opportunities. Makes recommendations for merit or out-of-pattern increases. May create performance plans when appropriate to redirect employee behavior.

• Ensures all employees are trained in and use art handling safety and best practices. Foster accountability in upholding Art Work’s high standards and white glove services.

• Ensures that vehicles and driving teams are prepared for all local or long-distance routes, including vehicle/driver training, vehicle preparation and best practices. Works through Project Managers or vehicle specialists to complete physical route-planning, training and vehicle-readiness.

• Completes initial employee interviews and makes recommendations for second interview or decline.

Project Management

• Works with other managers to staff jobs.

• Ensures clear team communication/preparation.

• Provides superior client service directly or through another member of the team.

• Completes project-related tasks through designated Project Manager or other support personnel and completes duties themselves when necessary to maintain successful operations.

Required skills and experience:

• Minimum 10 years’ experience in a high-volume art service company, museum, gallery or related organization

• 3 + years Art Handling experience

• 2 + years experience in people management

• Knowledge of museum storage, art handling and transportation best practices

• Proficiency in collections management databases preferred

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)

• Attention to detail and accuracy in communication

• Ability to work independently, and as a leader or member of a team

• Bachelor of Arts Degree in the arts or museum studies or equivalent, or combination of education and experience